Part-Time CS Clerk - Call Centre (Work Location : Yau Tong)

Responsibilities:

• Handle customer’s complaint, general enquiry and maintenance service
• Cooperate with other team members to resolve customer’s request
• Collect customer feedback for service improvement purpose
• Maintain customer records including inquiries, comments and complaints
• Support data entry and provide clerical support to the department
• Any ad-hoc duties assigned by supervisor

Requirements

• Form 5 / DSE or above
• Minimum 1 year relevant experience in Call Centre / Customer Service field
• Proficient in PC skills including MS Office
• Chinese Word Processing
• Good in both written and spoken Cantonese, Putonghua and English
• Excellent problem solving skills with strong self-motivation, good interpersonal skills, efficient and well-organised
• Able to work under pressure
• Fresh graduate or candidates with less experience will also be considered
• Immediately available is highly preferred

Interested parties, please send your application letter with detailed CV stating availability by email via “Apply now”

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