Patient Relations Officer

Responsibilities:

• To assist patients in obtaining services in JCCRC
• To provide continuous support to patients and their families during their stay in JCCRC
• To communicate with hospital social workers or other agencies about potential referrals
• To handle JCCRC preadmission work, including the handling of enquiries, arranging family meetings, communicating with hospital social workers or agencies, etc
• To handle charity bed financial assessment when necessary by liaising with RSW of HKACS
• To ensure smooth patients’ admission procedures, handle difficulties faced by patients & families
• To handle inquiries and complaints from patients/families, coordinate communication between patients/families and appropriate staff when needed and follow up to ensure satisfactory resolution
• To collect, compile and analyse service related statistics, coordinate and conduct client satisfaction survey
• To be responsible for the promotion of JCCRC’s services to relevant parties, e.g. MSWs & medical professionals in HA hospitals and the private sector. To cooperate with the Communication & Resource Development Department in carrying out promotion work of JCCRC (e.g. writing of articles for publishing, identifying and liaising with suitable patients and their families for publicity work, etc.)
• To participate in HKACS’s annual events
• To perform any other duties as assigned
• May require working overtime & irregular hours

Requirements:

• Degree in related discipline
• Minimum 3 years’ working experience of which in a medical or health care setting is an advantage
• Good command of written and spoken English and Chinese
• Pleasant personality with good interpersonal skills
• Able to work overtime & irregular hours.

Successful candidates will be offered a renewable contract term appointment with up to 10% of total basic salary as contract-end gratuity upon completion of contract with satisfactory performance. Other benefits include public holidays, birthday leave, maternity leave, paternity leave, compassionate leave, medical benefit, MPF, on job training, free shuttle bus service, free meal provided and long service award. Interested parties, MUST download the application form at www.hkacs.org.hk and submit with full resume to the Chief Executive Officer, The Hong Kong Anti-Cancer Society, 30 Nam Long Shan Road, Wong Chuk Hang, Hong Kong or by Apply Now or by fax to 3921 3822.

(All personal information provided will be used for recruitment purpose only, candidates not being contacted within 3 months are deemed not suitable. Personal information of candidates will be destroyed after the recruitment process.)

Job Type: Full-time

Benefits:

• Additional leave
• Maternity leave
• Meal provided
• Medical Insurance
• Professional development

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's Degree (Required)

Experience:

• medical or health care setting: 3 years (Preferred)
• working: 3 years (Required)

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