Premier Relations Executive / Intern (All seasons)

Job and Mission Overview:

Virtus Care serves our society by bring personalised, preventive and predictive medicine to the public.  Helping people stay or return healthy is an essential part of our purpose and culture.  We unleash the best of the capabilities and performance of our team members and are proud of them.

We intend to bring in one or more dedicated and passionate Premier Relations Executive or Intern.  The ideal candidates will be highly motivated to contribute to the health and wellness industry and committed to providing exceptional customer services to the clients.  You will grow along with Virtus in our expansion from Hong Kong to Asia Pacific.

Principal Activities: 

• Establish and manage long term relationships and satisfaction with premier clientele portfolio 
• Provide premier customers with industry-leading customer service, including conduct and facilitate individual training sessions and workshops to enhance customer satisfaction and engagement
• Troubleshoot, diagnose and resolve concerns on our newly launched software and applications, promoting and educating premier customers on the use of personalized smart products and mobile apps, responding to enquiries, in physical presence or remotely whenever required
• Exceed or meet customer expectations and achieve high net promotor scores
• Support clients and colleagues with care and empathy, while identify ownership opportunities with recommendations and add referral clients
• Provide support to Team Leader of Applications and Client Interface of IT Department in the development, maintenance, and support of applications and perform other tasks as needed

Ideal Profile:

• Demonstrate your ability to handle technology and mobile applications sensibly and swiftly
• Passion for the health and wellness industry and a commitment to serving clients
• Team player, dynamic, proactive and customer-focused to providing solutions and support
• High level of customer centricity mindset with excellent relationship building capability and interpersonal skills
• Excellent command of written and spoken English and Mandarin
• Positive attitude and strong alignment with company

Application:

If you are a results-driven person with a passion for premier customer relations and are eager to grow along with Virtus in our expansion from Hong Kong to Asia Pacific to make a meaningful impact in healthcare services, we would love to hear from you!  Please send your full resume including your available commencement date, current and expected salary by clicking "Apply Now".

Join our compassionate team with confidence and commitment, care beyond boundaries and make an impact!

About Virtus Medical Group:

Our vision is to develop an evidence-based healthcare practice with a client-centred culture, providing personalised Total Health Solutions through integrated approaches.  We anchor on Hong Kong’s reputation in medical services, serving the Greater Bay Area, key cities in China and Asia Pacific.

We bring together doctors of different specialties and allied health professional of various disciplines.  Virtus offers a broad array of healthcare and medical services that encompass different stages of the health cycle, from wellness and prevention, diagnosis, treatment, to rehabilitation.

Our shareholders include leading institutional investors including GIC, Mitsui & Co., Ltd., Cenova Capital, Samena Capital, Shanghai Healthcare Capital, Shanghai Meditrust Health, doctors and management of the Group.

For more details, please visit our website at https://virtusmedical.com/  

Virtus Medical Group is an Equal Opportunity Employer.  All applications will be treated in the strictest confidence. Personal information collected will be used for recruitment and other employment-related purposes only.  Only shortlisted applicants will be notified.  All personal information of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required.