Program Manager / Assistant Manager (Job ID: 10195)

Are you ready to take your career to the next level?  We are offering a unique opportunity to join a prestigious program at the HKUST Business School, designed for senior executives.  This program requires a dynamic and dedicated individual to lead its operations and support the success of our exceptional students.

Position Overview: As the Program Manager or Assistant Manager, you will be at the heart of our program, ensuring its smooth operation and exceptional delivery.  Reporting directly to the Program Director, your role will be critical in managing day-to-day activities and supporting students’ learning journey.  This position offers a chance to work closely with industry leaders, faculty, and an elite cohort of students.

Key Responsibilities:

• Serve as the primary liaison between faculty and students, ensuring seamless communication and efficient resolution of any issues.
• Lead the student support team to provide a first-class experience from onboarding to graduation, enhancing every aspect of student life.
• Manage student communications, promptly addressing inquiries, and ensuring a rich and fulfilling learning experience.
• Oversee course planning and scheduling, coordinating with teaching assistants to deliver learning objectives.
• Lead the team to provide comprehensive support for teaching and learning activities, from on-site logistics and teaching support to post-module follow-up.
• Occasionally support marketing and admissions to attract the best candidates.
• Manage program office administration, including managing stocks and handling ad-hoc projects as they arise.

What We’re Looking For:

• A bachelor’s degree, preferably in business or a related discipline, with at least 7 years of relevant experience in education program administration, stakeholder management, or the hospitality sector.
• A client-centric mindset, with the ability to anticipate needs and deliver solutions proactively.
• Strong organizational skills, with great attention to detail and the ability to see the big picture.
• A self-starter who thrives in a fast-paced, high-pressure environment and can work independently.
• A collaborative team player who is people-oriented and enjoys working in a multicultural setting.
• Excellent communication skills, with proficiency in both written and spoken Chinese and English.
• Flexibility to work during evenings, weekends, and public holidays as needed.
• Candidates with less experience may be considered for an appointment as Assistant Manager.

Why Join Us? This is not just a job; it’s an opportunity to shape the future of a top-tier program while advancing your own career.  You’ll be part of a vibrant community, working with top professionals and faculty members, and contributing to a program that makes a significant impact.

Starting salary will be commensurate with qualifications and experience.  Fringe benefits including annual leave, medical and dental benefits will be provided.  A gratuity will be payable upon successful completion of contract.

Contract Duration: This position is for 2 years, with the possibility of renewal based on performance.

Application Procedure
In support of a green work environment, we accept applications submitted online only. To apply, please complete an online application form through the HKUST Careers website (https://hkustcareers.ust.hk) and return it online to the Human Resources Office. Review of applications will continue until the position is filled.  Applicants will receive an acknowledgement by email upon successful submission. We thank applicants for their interest, but advise that only shortlisted candidates will be notified of the result of the application and invited for a written test and interview.

(Information provided by applicants will be used for recruitment and other employment-related purposes.  Applicants should read the Personal Information Collection Statement before submission of application.)

HKUST is an equal opportunities employer and is committed to our core values of 
inclusiveness, diversity, and respect.