Project Manager

Responsibilities:

• Manage all aspects of a project including stakeholder management, solution delivery, project control and reporting
• Provide consultation to clients on system implementation and integration
• Manage and keep track of the work status of each team member
• Ensure user requirements are fulfilled and services are performed with professionalism and compliance to quality standards
• Work with internal and external to provide IT support and maintenance activities
• Manage service support team to ensure accountability for the support and maintenance services
• Accountable for resolving issues, both short term and long term
• Manage issue and mitigate risks on repeated or major incidents
• Review and approve software bug fix package
• Analyze and troubleshoot the problem for system software or application

Requirements:

Degree holder in Computer Science or an equivalent discipline

Minimum 6 years of IT experience with at least 2 years in service support management role

Strong system analytical skill and architectural design ability

Strong technical background and problem solving skill

Knowledge in networking and infrastructure

Knowledge and experience of CRM and call center system is an advantage

Knowledge and experience of Voice-Over-IP and networking is an advantage

Well organized and have strong communication and interpersonal skills

Responsible, self-motivated, flexible and with detailed mind

Good command of spoken and written English and Chinese