Project/Service Coordinator (full time)

Project Coordinator Responsibilities:

• Assist Project Manager / Project Director to prepare action plans, including resources, timeframes and budgets for projects
• Act as the point of contact and communicate project status to all project stakeholders and participants
• Coordinate project management activities, schedules, resources, equipment and information
• Liaise with Pre-sales and clients to identify and define project requirements, scope and objectives
• Assign and schedule work tasks to internal team members
• Ensure that clients’ needs are met as the project evolves
• Maintain the project documentation
• Provide administrative support to the team
• Together with such other duties (commensurate with their position and experience) as the company may assign from time to time

Service Coordinator Responsibilities:

• Handling service inquiries from customers
• Administering new and renewal maintenance contract sales activities
• Liaising with vendor' service centres for warranty claims, technical support and / or service schedules.
• Preparing the corresponding maintenance contracts
• Coordinating the work schedules for the service team
• Performing ad hoc duties as required

Project Coordinator Requirements:

• Diploma or above in IT and Engineering
• IT or related disciplines Minimum 2 years of relevant experience in ICT industry, preferable with Audio Visual/ Video Conference/Networking background
• Good communication skills, fluent in Cantonese, Mandarin and English
• Strong problem-solving skills and communication skills
• Able to work independently and coordinate with differene parties
• Highly organised and able to multitask
• Proficient in computer applications, e.g. Word, Excel, Project, PowerPoint & AutoCAD
• More experience will be promoted to be Assistant Project Manager
• Less-experienced or Fresh Graduates will be considered as a Project Assistant
• Immediately available is preferred

Service Coordinator Requirements:

• Diploma or above
• 2-3 years relevant working experience in related fields
• Good knowledge of contract fundamentals
• Strong interpersonal skills; ability to work effectively at all levels in a collaborative team environment
• Superior command of spoken and written English and Chinese
• Customer-oriented with excellent telephone manner and interested in dealing with people
• Self-motivated, independent, well organized, detail orientated and able to work under pressure
• Relevant working experience in I Sales / Marketing and Customer Service is preferred