Regional Facilities Manager

Benefits

• 20 days Annual Leave
• Double Pay & Discretionary Bonus
• Five-day work week
• Bank holidays
• Medical insurance
• Dental Allowance and Life insurance
• Employee Caring Program
• Learning & Development Sponsorship
• Marriage leave
• Flexible working arrangements

Responsibilities

1. OH&S and Compliance

• Implement strategies to ensure the operations team comply with company policies and procedures, legislation, regulations, standards and industry codes.
• Liaise with the relevant regulatory authorities, technicians and People & Safety to ensure that the field workforce is compliant with licensing requirements, and that legislative/regulatory requirements are met.
• Ensure that the work meets compliance regulations and that works are audited on a regular basis.
• Provide compliance training for the team and raise their awareness of compliance requirements.
• Deliver services within the OPEX and CAPEX maintenance budgets assigned to the Region.

2.Financial Management

• Review and analyse financial reports and develop initiatives to improve business performance.
• Assist in the development of yearly budgets by identifying end of life or problematic assets.
• Regularly review financial, KPI and performance reports.

3.Stakeholder Management

• Address delivery/performance issues by liaising with the Head of Operations, Area Supervisors and key contacts across the business.
• Meet regularly with alliance contractors working within partners to monitor performance against contracted and reactive maintenance work requirements.
• Provide support and mentoring to Area supervisors and the technical workforce including sub-contractors working within the region.
• Ensure new and renewal store hand over meetings are attended by nominated supervisors and documentation is presented and followed up.
• Build brand connectivity and maintain customer service levels through regular engagement with equivalent store operations managers for each brand.

4. Strategic Planning

• Develop store maintenance strategies and solutions that include the review of assets, engineering design issues etc. to facilitate continuous maintenance improvements.
• Regularly review procedures and processes with management, and implement initiatives to monitor performance and apply improvements where necessary.
• Share industry knowledge and intelligence to help the company respond to change and shape the future. Take a long-term view of the business, leading the team to pursue opportunities that will create sustainable value.
• Effectively deliver projects developed by the Engineering/Innovation team that achieve continuous improvements in maintenance and energy reduction.
• Conduct regular meetings with Area supervisors to review strategies to address issues across all stores, and report on outcomes.

5.Service Delivery

• Develop PPM scope and schedules in conjunction with stakeholders, ensuring area supervisors manage resources across clusters to distribute workloads effectively.
• Communicate regularly with the team to ensure resourcing levels are adequate, including contractor resources.
• Remove barriers that may impact on the workforce’s ability to achieve the best standard of delivery and exceed contractual KPI’s.
• Provide feedback on field-based learnings to promote process and business improvement.
• Manage lower priority jobs within budget whilst maintaining service levels.
• Manage minor projects including store closures, handover of new stores/renewals, warranty, defects and retentions.
• Liaise with the Contracts Manager and supervisors to prepare quotations for repairs and capital works.
• In conjunction with the Commercial team, manage maintenance agreements with alliance contractors to deliver preventative, comprehensive and predictive maintenance.

6.Team Leadership

• Build a cohesive team that drives the achievement of business goals, instilling an engaged and common mindset and spirit across the entire region.
• Build and maintain a strong health and safety culture, considering health and safety issues resulting from operational and business changes. Lead safety standards and create a safe workplace environment by ensuring team members follow OH&S standards, policies and procedures.
• Ensure that Toolbox meetings are conducted monthly, engaging with the workforce by regularly attending different meetings across the region.
• Foster an environment that encourages and enables others to build skills and develop their careers.
• Ensure that qualified successors are identified and ready for key team roles.
• Drive the importance of respect of all team members across the City team.
• Complete team members’ annual performance reviews.

Requirements

• Degree/Associate Degree/Higher Diploma or above in Building Services Engineering, Building Studies, Building Surveying or related disciplines.
• Candidates should have a minimum of ten years of managerial experience in construction, maintenance, or facility management, with a preference for five years or more of related experience in the retail services sector.
• Trade qualified in electrical or refrigeration/air conditioning.
• Good understanding of building systems (electrical, heating, cooling, plumbing etc.).
• Knowledge of business financials including budgeting and the management of capital and operating expenditure budgets.
•  + industry experience in the Retail Services sector.
• Experience managing the delivery of services including compliance, schedules, quality and continuous improvement.
• Leadership experience in managing a technical workforce.
• Proficient in written and spoken English & Chinese (Cantonese). 

Interested parties please send application together with full resume and expected basic salary & annual package.
Personal data collected will be used for recruitment purposes only.