(Senior) Customer Service Officer - Fresh graduates are welcome

Company Overview

SUPERHUB is a leading Cloud Solution Provider（CSP）and IT Service Provider in Hong Kong focusing on Microsoft Cloud. Our mission is to help our customers to #WORKSMARTER. We offer a full spectrum of Cloud Solutions together with Managed IT Services since 2008, including Cloud Infrastructure, Security, Modern Workplace Solutions, Backup as a Service, Business Applications and Unified Communication Solutions. And we have the largest customer base, serving over 320,000 commercial users in the region. 

Job Summary

Do you want to work in a leading company in a prosperous Cloud Computing industry? We are seeking a driven and customer-oriented Customer Service Officer to join our dynamic team. In this role, you will join our primary contact team to assist customers in onboarding their subscribed cloud computing services. You will be trained to be the first point of contact for customers with subscription and billing enquires and to provide them with great and friendly advice. You will learn the service provisioning knowledge about the latest cloud computing products from Microsoft. If you also want to gain valuable customer service experience in provisioning and supporting cloud computing services back-up by global cloud vendors like Microsoft – We want to hear from you!

Roles and Responsibilities:

• Validate and process orders for cloud service subscriptions 
• Adhere to prescribed procedures and workflows to accurately complete tasks within committed timelines and service levels 
• Coordinate service provision for customer orders using integrated business support system and vendor ordering platforms 
• Assign, monitor, and escalate dispatched tasks to technical teams and vendors related to service provision
• Handle customer contract renewals and cultivate long-term relationships with customers 
• Provide first-level customer service, manage hotlines, handle inquires, and assist with billing support for customers
• Assist in preparing accurate & timely reports 
• Handle ad hoc assignments and other duties as required

We are looking for: 

• Higher Diploma or above in any discipline
• At least 2 years of experience in customer service, preferably with experience on handling order processing
• Fluent in Cantonese, Mandarin and English
• Good command of written Chinese and English
• Good communication, interpersonal and problem-solving skills
• A warm, approachable and helpful manner
• Passionate, hardworking, patient and willing to learn
• Proficiency in Microsoft Office and Microsoft Outlook
• Candidate with more experience will be considered as Senior Customer Service Officer
• Fresh graduates are welcome

Benefits: 

• Annual leave, birthday leave, work anniversary leave, examination leave, and other welfare leaves
• Attractive remuneration package
• Staff buddy Program and regular team-building activities
• Continuous sponsorship for the latest cloud technologies training
• Opportunity to advance your knowledge and expertise in cloud technologies

Who are we?

• Employer of Choice Award and Innovative Technology Deployment Award Winner
• Top Award of Microsoft Cloud Solution Provider Direct Partner
• Best Managed Service Provider Partner
• Largest Cloud Hosting business in Hong Kong since 2008
• Mission to empower customers to #WORKSMARTER with cloud solutions and IT services
• Workplace encourages passion, efficiency, judgment, involvement, and development

Join our team and be part of our success story! Apply now and take your career to new heights in the exciting world of Customer Service and cloud technologies.

Interested parties, please send your latest resume with present and expected salary by clicking APPLY NOW. All applications will be treated in strict confidence and for recruitment purposes only. Only shortlisted candidates would be contacted.