Senior IT Executive

Position Summary:
The Senior IT Executive is responsible for providing technical assistance and support to end-users within the organization. This role involves troubleshooting hardware and software issues, resolving network problems, and ensuring the smooth operation of IT systems. The specialist should have experience in Office 365 and domain administration, as well as knowledge of cloud platforms, primarily AWS and Azure. Additionally, the specialist will support store openings, closings, and relocations, especially considering that stores are located in different markets. The candidate must also have knowledge of Zscaler and Fortigate. This role will also involve setting up POS hardware, specifically on HP POS systems.

Key Responsibilities:

• Assist the ASIA IT in-charge to ensure optimal availability and security of all IT infrastructures for office and retail shops in the region
• Provide first-level technical support to users via phone, email, and in-person.
• Diagnose and resolve hardware and software issues, including operating systems, applications, and peripherals and troubleshoot POS hardware issues in collaboration with vendors.
• Install, configure, and maintain computer systems and software, which also includes setting up and configuring HP POS hardware to ensure proper installation and functionality.
• Manage user domain accounts and permissions, including creating, modifying, and deleting accounts as needed .
• Troubleshoot network connectivity issues and collaborate with network administrators to resolve problems while also monitoring network traffic through Zscaler and Fortigate for security threats and take appropriate measures.
• Assist in the deployment and maintenance of new IT systems and upgrades, provide training and support to end-users on IT systems and software usage and document technical issues and solutions for future reference.
• Monitor and maintain IT inventory and ensure proper asset management.
• Administer and troubleshoot Office 365 applications and services like Exchange Online, SharePoint Online, and Teams.
• Ensure compliance with security policies and best practices for Office 365 and domain administration.
• Assist in the management and troubleshooting of cloud resources on AWS and Azure and monitor cloud services for performance and availability.
• Support store openings/closings/relocations in different markets by setting up/decommissioning IT infrastructure such as computers, printers, network connections, and POS systems, following local procedures while adapting the setup to local market requirements and regulations.
• Coordinate with local IT providers or teams in different markets as needed to ensure smooth IT operations.
• Manage and troubleshoot Zscaler and Fortigate security solutions. Ensure proper configuration and compliance.

Qualifications and Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience in IT support or a similar role.
• At least 3 years relevant working experience in retail industry
• Knowledge of Office 365 and domain administration.
• Familiarity with AWS and Azure cloud platforms.
• Understanding of network concepts and troubleshooting.
• Hands-on experience with Windows server (DHCP, File server, Print server), Mac OS, Active Directory, Office 365 and Networking, Wireless LAN controller & AirWatch.
• Knowledge of Zscaler and Fortigate security solutions.
• Experience in setting up and configuring POS hardware.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Good communication skills with Cantonese & English (Mandarin is a plus)
• Willingness to travel to different store locations as needed.