(Senior) Logistics Merchant Support Associate

WHAT YOU’LL BE DOING:

• Build and sustain solid business relationships with key accounts and with people at all levels.
• Gather extensive knowledge of e-commerce and different logistics solutions among various SHOPLINE merchants.
• Collect feedback on logistics from accounts, while understanding the reasons and use cases of every feedback.
• Proposals that speak to key accounts’ wide range of requests, concerns, and objectives.
• Create new plans and strategies to drive logistics business volume from merchants.
• Deal with daily logistics matters to ensure smooth delivery progress and experience to merchants and their consumers.
• Work closely with cross-functional teams to develop new business strategies in logistics.
• Work closely with logistics partners and handle operational duties.
• Review and revise cooperation plans based on both internal and partner needs.
• Evaluate the effectiveness of working relationships with logistics partners, and always look for ways to improve.
• Build and maintain a solid business relationship with domestic customers which includes client visits and relationship management.
• Support Sales team and provide all necessary back-end operational assistance to the team.
• Support Sales team to develop sales plans, strengthen customer relationships and ensure market objectives are met.

WHO WE ARE LOOKING FOR:

• Minimum 2 years relevant experience in Logistics, Supply Chain, e-commerce
• Past experience of customer service, account management, courier service operations, sales support
• Ability to build strong relationships with 3PL
• Ability to effectively promote the use of the company’s technology with potential clients warehouse operations would be an advantage
• Proficient in both written and spoken in English and Chinese (Mandarin)
• Excellent attention to detail and organizational skills
• Good judgment and interpersonal communication skills
• Well-developed analytical and problem solving skills
• Works harmoniously and effectively with others as part of a team