Senior Operations Manager

Company Profile

See Change Education is a dynamic organisation committed to developing a community of young leaders as future world-shapers. At our Communications Academy, students learn to appreciate the value of collaboration and use a guiding moral compass to help create societies that are more empathetic, responsible, and inclusive. Our world-class curricula and courses in speech and debate (“Think & Speak” Program) emphasize 21st century critical thinking, communication, self-advocacy, and media skills to empower the pursuit of academic and personal goals.

We are an associate company of Asia Allied Infrastructure Holdings Limited (a company listed on the stock exchange of Hong Kong) and an Approved TQUK Centre.

BEHIND EVERY WINNING COMPANY THERE IS A WINNING TEAM

· Do you have a passion to contribute to education to create a better world?

· Do you wish to work with a team who will help you your grow in skills and knowledge?

· Do you boast a strong commitment to collaboration and communication?

So do we.

Together we can have meaningful impact on the academic and life trajectories of younger students and make their dreams a reality.

Together we can positively influence their values and learning, improve their experiences in school and beyond, and share in their success.

Email us your resume at hr@seechange-edu.com with email title “Job Application: Senior Operations Manager.”

Job Highlights

· Experience in managing day-to-day operations of education institution or school

· Proactive in operation process improvement, business development, developing programs, education products and services to B2B and B2C customers

· Strategically ensure achievement of operation efficiency, financial goals and customer satisfaction that support the school’s objectives and vision

Job Description

You will play an important role in leading the Team in delivery of effective educational products and experiences to customer from developing programs to ensuring execution and operation process management. You will be expected to promote the highest standards of business ethos and strategically make sure the most effective use of resources in growing the school’s business and pursuing long term learning objectives.

Responsibilities:

· Oversee the operations management and sales performance of the Company;

· Lead and inspire frontline staff and teams to give exceptional service and achieve sales goals;

· Plan and implement strategies to achieve long-term sustainable growth of the business in an alignment with company’s vision, mission and values;

· Work closely with Head office on achieving annual revenue goal;

· Manage the administration, personnel and operation of the Company;

· Maintain good customer relationship, leading the team in handling customer inquiries to offering customers/potential customers with professional consultations on company’s products and services and facilitate converting it to business

· Manage the daily affairs of the Company to ensure the smooth operation and administrative efficiency;

· Proactively assist in growing existing and finding business opportunities from existing customer database.

· To perform any ad-hoc projects or tasks as assigned

Requirements:

· Bachelor's degree or above;

· Minimum 10 years related operation management experience;

· Experience in education industry is an advantage.

· Maintain strong relationships with key stakeholders – parents, teachers, and school representatives to achieve sales goals and strengthen customer loyalty;

· Provide professional education consultation to customers;

· Run special programs and registration, such as Model UN Conference and competition;

· Strong sales-driven and hunter mindset;

· Have excellent multi-tasking, organizational and people management skills, sharp business acumen, and customer service orientation;

· Be a creative yet pragmatic problem-solver;

· Be fluent in English, Cantonese, and Putonghua;

· May require in the weekends occasionally, especially for special events;

· Willing to travel with student delegations to the UK and the US or in the region for competitions and conferences.

We will offer you a competitive employment package and professional advancement opportunities commensurate with your talents and efforts.

Qualified candidate, please email your resume with expected salary.