Service Coordinator (Diagnostics)

Responsibilities:

• Providing administrative support to service team and co-ordinate with engineers on onsite service;
• Handle customer inquiries and service request via email and hotline;
• Schedule and follow up onsite services for customers;
• Prepare quotation and invoices, process parts order, service orders and tender document;
• Follow up with logistics, service team and internal parties for parts order and service order processing;
• Assist in service contract renewal issue;
• Maintain good relationship with customers in good manners;
• Perform other duties and ad hoc projects as assigned by the Service Manager.

Requirements:

• HKCEE or DSE with 1-2 years relevant experience;
• Good presentation, communication and problem solving skills;
• Good service attitude, positive and 'can do' attitude;
• Excellent team player with strong sense of customer services and good relationship building;
• Proficiency in both written and spoken English and Chinese;
• Computer literacy in the use of Ms Office, Excel.

Working Hours & Benefits:

• 5 day work week (09:00 am - 5:00 pm);
• Bank holidays + Birthday leave;
• MNC with competitive compensation package;
• Double Pay;
• Group Medical, Life & Accidental Insurance Coverage;
• Employee recognition and rewards.