Shop Manager / 分店經理

• Store Operations 店舖營運
• Customer Service 顧客服務
• Customer Complaint 顧客投訴

Responsibilities

• Manage the daily operations of assigned shops to maximize sales & productivity, manpower efficiency and guest service standard
• Lead the team to achieve the company objectives, business targets, services standard, and hygiene standard
• Build and maintain customer relationships, handle customer complaints, and manage crisis situations.
• Effectively monitor P&L and manpower plan and cost management
• Ensure providing the required high levels of service quality and dining environment
• Recruit and develop high performance frontline team
• Prepare analysis and action plans for tackling market trends and make recommendations accordingly
• Design and deliver training programs for frontline staff
• Conduct field coaching
• Support ad-hoc projects as assigned

Requirements

• Diploma holder in a relevant discipline with 5 or above relevant experience at supervisory level (candidates with lower qualifications but exceptional service record may also apply)
• A good team player with excellent interpersonal communication skills
• Quality-and-service-oriented, strong leadership and people management skills
• Good in Hygiene knowledge
• Good commands of both spoken Chinese, English and Putonghua
• Candidates with less experience will be considered as Assistant Shop Manager

職位 : 分店經理

職責

• 管理店舖的日常營運，將銷售和生產力、人力效率以及顧客服務標準最大化
• 帶領團隊達成公司目標、業務指標、服務標準和衛生標準
• 建立和維持良好顧客關係，處理顧客投訴，並管理危機情況
• 有效監控損益表和人力計劃及成本管理
• 確保提供高水準服務質量和用餐環境
• 招募和培養高效率的前線團隊
• 準備市場趨勢分析和行動計劃，並根據需要提出建議
• 設計和提供培訓予前線員工
• 進行現場指導
• 支援的臨時項目

要求

• 持有相關學科的文憑，並具有5年以上的相關管理經驗（具有較低學歷但服務記錄卓越的候選人亦可申請）
• 具備良好的團隊合作精神，優秀的人際溝通能力
• 以質量和服務為導向，具備強大的領導能力和人員管理技巧
• 具備良好的衛生知識
• 良好的中文、英文和普通話口語能力
• 具有較少經驗的候選人將被考慮為分店副經理

有意者請Whatsapp 5348  3695 或把個人簡歷發送至 recruitment@crystaljade.com.hk

所有資料將會絕對保密,並只用作考慮本集團 / 本公司 有關或類似職位之申請。