Site Manager

About the role

We have an exciting opportunity for a Site Manager to lead our Hong Kong branch operation. The Site Manager will be the main contact for management decisions within the local operation. They will ensure compliance with all administrative policies, procedures, safety rules and regulations. Below is a detailed list which includes, but is not limited to, the Site Manager’s basic job requirements, duties, responsibilities, and expectations.

As the key point of contact for our local customers, the Site Manager also plays a crucial role in ensuring a seamless client experience by managing day-to-day issues and anticipating operational disruptions.

This role involves direct interaction with clients to address incidents swiftly, propose corrective actions, and build trust through proactive communication and follow-up. Strong customer relationship management is at the heart of this position, requiring the ability to listen, respond, and act with agility to meet client expectations and maintain service excellence.

A role as a Site Manager provides a chance to influence with a focus on safety, leadership, excellence, self-motivation, drive, collaboration, customer service, problem-solving and teamwork.

What you'll be doing

• Site Manager manages the overall planning, organizing, and operations of the location. Oversee all operations functions, including safety, order processing, picking, packaging, shipping, returns, and receiving.
• Monitor the flow of work throughout the warehouse, investigating unusual delays, and/or problem areas, and then take appropriate action.
• Achieve Key Performance Indicators (KPIs), such as productivity and delivery goals for the location.
• Utilize software, data and analytics to optimize operations, track productivity metrics, anticipate and resolve problems.
• Support site growth by collaborating and visiting with customers to support the business development for the location.
• Assure Communication: Coordinate activities and assure communication between departments, distribution centers and customers. Participate in and conduct a variety of meetings to coordinate warehouse activities, control processes, and to address problem areas.
• Plans, Objectives and Goals: Ensure all operating objectives, goals, and performance standards are communicated throughout the Operation. Hold all staff within the Operation accountable for meeting and/or exceeding these specific goals.
• Manage the Operation expenses to remain within the assigned budget.
• Work Schedules: Assure appropriate work schedules and staffing levels.
• Training Programs: Assure the availability of appropriate supervisory and employee training programs for both new and existing employees.
• Motivate and build teamwork, influence team members with an emphasis on driving results through accuracy and timeliness and regularly look for common ground that inspires collaborations among team members.
• Communicate and promote company expectations and culture through actions, verbal instructions and in writing to new and existing team members.
• Oversee and implement basic supervisory functions within areas of responsibility. Interview qualified candidates and maintain staffing levels, hire and train new team members and prepare performance appraisals to develop and improve the overall performance of team members.
• Safety and Housekeeping: Ensure that good housekeeping and safe operating procedures and practices are followed throughout the facility.
• Other duties as assigned by the immediate supervisor or their designee.

What we're looking for

• Bachelor’s degree; or equivalent experience in management strongly preferred.
• Three to five (3-5) years’ management experience in the areas of warehousing, freight and logistics (domestic and international) is required; experience within a multi-unit environment a plus.
• Solid leadership ability with the capacity to solve problems through unexpected situations, goal and solution orientated; Must be able to motivate and influence others.
• Demonstrated leadership ability, with the ability to engage, drive and motivate others.
• Knowledge of ERP and Business systems -Epicor P21 (Enterprise Resource Planning System) preferred.
• Ability to use forklift.
• Must fluently communicate and write in English. Any additional languages are beneficial and would be considered an advantage.
• Ability to multitask, meet deadlines and adapt to changing priorities.
• Detail oriented with strong organizational and implementations skills
• Intermediate proficiency with Microsoft office application.
• Knowledge and/or experience within the global industrial and automotive parts marketplace would also be considered an advantage.

What we offer

At TLD Asia Limited, we are committed to providing our employees with a supportive and rewarding work environment. As the Site Manager, you can expect:

• Competitive salary and performance-based bonuses
• Comprehensive health insurance and retirement benefits
• A collaborative and inclusive team culture that values work-life balance

About us

Sage Parts is the world's largest supplier of GSE (Ground Support Equipment) and airport-related equipment replacement parts with operations in The United States, Canada, Chile, France, Hong Kong, Singapore, Peru, South Africa, The Netherlands, and The United Kingdom. Sage Parts supplies replacement parts and accessories for all types and brands of GSE. Sage provides supply chain management, on site supply services, single source supply, logistics solutions, engineering solutions and other cost reduction programs.

Interested candidates please submit your resume and cover letter to us at lerwin@sageparts.com. Apply now to become our next Site Manager and play a pivotal role in driving the success of our thriving business.