Store Supervisor / Department Manager (Luxury & Fashion)

Job Description

• We are currently seeking a highly motivated Shop Supervisor / Department Manager with excellent in Retail Luxury/ Fashion business & shop management
• Achieve monthly personal target
• To build repeated clientele and maintain customer relationship of your team
   

Responsibilities:

• Work closely store in charge on leading staffs to achieve shop target and personal target
• Manage the daily operation of the store and main the highest standard of shop environment
• Be responsible for taking care of the operational duties & and daily administrative support arrangement
• To assist store in charge to develop potential staff and provide solutions to handle staff issues. Be a bridge between sales staff and shop manager and facilitate 4P culture (Positivity, Passion, Polite & Pride) among the team
• Lead , supervise and coach the team to deliver excellent customer service ,solicit customer feedbacks and understand customer needs Evaluate colleagues working abilities and coaching
• Customer Relationship Management : managing our customer database , drive appointment bookings in order to achieve company target
• Build and maintain a good and long-term relationship with all clients
• Assist instore client telling event and other marketing events
• Hands on and willing to accept change based on company directions
• Drives and leads accurate stock management, execute stock count and order processing
• To facilitate the marketing programs with professional execution to enhance customer experience
• Candidate with more experience will be considered as Department Manager

Qualifications

• Minimum of 5 year’ retail experience with at least 2 years in managerial level, preferably in High End retail industry
• Excellent communication with problem solving skills
• Strong leadership and people management skills
• Strong operations skill & experience in store administrative arrangement
• Good command of spoken Cantonese, Putonghua and English
• Proficiency in MS office (Excel, Word)