Technical Officer in Computing Services Centre [Ref. R/128/25]

The Computing Services Centre (CSC) at City University of Hong Kong manages the University’s Information Technology infrastructure and services covering Data Centre Operations, Cloud and System Hosting, Research Computing and High-Performance Computing, Communication and Networking, Workspace and Audio-Visual Technologies, and other related IT functions to support the University’s operations.

Duties

1. Handle incident tickets on software and other IT problems via phone, email or in person;

2. Collaborate with other technical teams for incident diagnosis;

3. Provide technical support to users on using Windows and Mac operating systems;

4. Maintain Windows images to speed up the operating system installation;

5. Provide technical support to the printing services;

6. Housekeep IT inventories including hardware and software;

7. Provide recommendations to improve current IT solutions by diagnosing and resolving technical issues, conducting routine maintenance; and

8. Perform any other duties as assigned.

Requirements

1. An Associate Degree/Higher Diploma in Computer Science/Electronic Engineering, or a related field, preferably 6 years’ post-qualification working experience in IT sectors;

2. Hands-on experience in user support services especially in supporting Microsoft Outlook, and other Office products,

3. Possess strong analytical abilities and demonstrate a proactive work ethic, complemented by excellent interpersonal and communication skills; and

4. The capability to perform tasks independently with minimal oversight.

5. Proficiency in written English and Chinese; and

6. Fluency in spoken English and Putonghua would be an advantage.

Shortlisted candidates will be invited for a written test.

Salary and Conditions of Service

Remuneration package will be highly competitive, commensurate with qualifications and experience. Appointment will be made on a fixed-term contract; fringe benefits include gratuity, leave, medical and dental schemes.

Information and Application

Further information on the post and the University is available at http://www.cityu.edu.hk, or from the Human Resources Office, City University of Hong Kong, Tat Chee Avenue, Kowloon Tong, Hong Kong [Email : hrojob@cityu.edu.hk/Fax : 2788 1154 or 3442 0311]. 

To apply, please submit an online application at http://jobs.cityu.edu.hk. Applications will receive full consideration until the position is filled and only shortlisted applicants will be contacted. The University’s privacy policy is available on the homepage.

City University of Hong Kong is an equal opportunity employer. We are committed to the principle of diversity. Personal data provided by applicants will be used for recruitment and other employment-related purposes.

Worldwide recognition ranking #62 (QS 2025) and #78 (THE 2025); #1 in the World’s Most International Universities (THE 2024 & 2025); Young University Rankings #4 (THE 2024); Asia University Rankings #15 (THE 2024) and #10 (QS 2025)