(Urgent) IT Specialist (on site West Kowloon)

We are looking for a IT Specialist to join our client’s fast-growing team.

Responsibilities:

• planning and leading projects related to endpoint management software including MS Windows and Apple MacOS plus M365 applications;
• designing, implementing, and managing Group Policy Objects (GPOs) to enforce security settings, software deployment, and user configurations across all Windows endpoints;
• providing technical support and assistance to end users for hardware, software, and network-related issues related to M365 applications such as Microsoft Outlook, SharePoint, Teams, and OneDrive;
• investigating and analysing complex technical problems escalated from the IT Service Deck, utilizing advanced troubleshooting techniques and tools specific to M365;
• collaborating with the onsite support team to provide guidance and knowledge transfer, ensuring effective resolution and enhancing their technical skills;
• assisting in the development and implementation of standard operating procedures (SOPs) for end user computing support specifically focusing on M365 applications;
• collaborating with vendors, external service providers and other internal IT teams to troubleshoot and resolve complex technical issues related to end user computing, escalating unresolved issues as necessary;
• staying updated with emerging technologies, industry trends, and best practices, recommending innovative solutions to enhance user experience and productivity;
• assisting in the procurement of end-user computing hardware, software, and peripherals, ensuring alignment within the Authority’s standards and cost optimization; and
• assisting in the development and delivery of end user training programs and documentation to promote effective and efficient use of technology resources.

Requirements:

• possess a recognised degree in Information Technology, Computer Science, or a related field;
• have a minimum of 5 years of experience in providing end user support, troubleshooting, and maintenance of computing devices and M365 applications and MacOS applications;
• have strong technical knowledge and experience with M365 applications, including Microsoft Outlook, SharePoint, Teams, and OneDrive. Relevant certifications and training in M365 applications are a plus;
• be proficient in investigating and resolving complex hardware and software issues related to M365 applications for end user computing devices, including desktops, laptops, mobile devices, printers, and peripherals;
• have strong customer service and interpersonal skills;
• be proactive and self-motivated approach to learning and keeping up-to-date with emerging technologies and industry trends;
• have ability to work independently and as part of a team in a fast-paced and dynamic environment, managing multiple priorities and meeting deadlines;
• have solid domain knowledge with one or more of the following: Windows 11, MS Office, Exchange, Intune, JAMF, MacOS, Active Directory, SharePoint, Microsoft 365 with Azure Multi-tenant setup, etc;
• possess Microsoft 365 Certified is a plus, such as Endpoint, Messaging, Teams, Identity and Access or Information Protection and Compliance Administrator Associate; and
• have familiarity with IT service management (ITSM) processes and tools, such as incident management and service desk systems.

Benefit:

• 5 days work week (Mon-Fri)
• Medical insurance
• Gratuity

Interested parties please send your full resume with current and expected salary & notice period via email to: recruitment@spiakl.com or click “Apply Now”. No expected salary mentioned in the resume will not be considered.

For more job opportunity, please visit our website: https://spiakl.com/

All collected information will be kept confidential and used for recruitment purposes only.