Veterinary Customer Service Representative (Front Desk and Booking Hotline)

Are you passionate about providing top-notch care to our furry companions? Join our growing team at Kowloon East Animal Hospital, as we expand into a 24-hour veterinary specialty and emergency hospital in Hong Kong. We're on the lookout for dedicated professionals to join our team and be part of a dynamic environment where your skills and expertise can make a real difference.

Responsibilities:

Front Desk

- Perform general receptionist duties, including but not limited to greeting patients, appointment booking, patients’ registration and billing

- Deliver professional and high quality service experience at front desk of clinic center

- Handle clients’ feedback and enquiries promptly and professionally

- Work closely with all veterinarians and nurses to provide the very best medical care service for the patients

- Proactively provide feedback to supervisor on improving customers service level

- Carry out other duties as assigned by Supervisor

Booking Hotline

- Answer and manage phone calls on the veterinary booking hotline

- Assist clients in scheduling appointments, providing necessary information, and addressing inquiries

- Coordinate with the front desk and medical team to ensure appointment availability and scheduling accuracy

- Maintain a high level of customer service, showing empathy and understanding to pet owners

- Provide information on emergency procedures and direct urgent cases to the appropriate channels

- Document and relay messages accurately to the relevant departments

Requirements:

- F.6 DSE graduate or above

- At least 2 years of experience in customer service industry, previous experience in phone operations or customer service is preferred

- Excellent client service skills and phone etiquette

- Presentable, pleasant, patient and cheerful

- Excellent communication and interpersonal skills

- Proficiency in English and Chinese

- A passion for providing outstanding client experiences

- Ability to multitask and remain calm in a fast-paced environment

- Familiarity with veterinary services and terminology is a plus

- Immediate availability is highly preferred

Benefits:

- Competitive salary

- 5 working days, 10 hours per day

- Group Medical Insurance, Birthday Leave

- CPD sponsorship with conditions

If you thrive in a dynamic environment and are enthusiastic about contributing to a team dedicated to animal health and wellbeing, we invite you to apply! Send your resume and cover letter by clicking "Apply Now". Join us in shaping the future of veterinary medicine at Peticare Medical Limited. 🐾