Sales Executive (Account Management / Sales)

Responsibilities and Duties

• Ensure the allocated client base is managed to the highest professional standard
• Represent CTM via meetings, telephone calls or external promotional events and ensure all relevant preparation for client contact is prepared well in advance
• Provide recommendations to clients on strategic direction of travel program in respect to the CTM Value Proposition. Maintain accountable control on the program with an aim to build relationships and strengthen loyalty with corporate clients
• Develop and execute strategic business plans, detailing objectives, strategies, dependencies and measurable targets

Management and Leadership Responsibilities

• This position may have direct and/or indirect reports which includes responsibility for overall performance management, including hiring, training, coaching, feedback, development, etc.
• Models the way for employees and sets a positive example by demonstrating our core values.
• Provides ongoing feedback and supports team member growth by working with employees and encouraging growth plans.
• Drives employee engagement. Facilitates regular and ongoing conversations about employee engagement and takes action to improve team and organizational culture.

Required of all CTM Positions

• Embrace CTM’s core values of Exceed to Service, Innovate to Generate, Trust to Succeed, Empowered to Achieve, Collaborate to Perform, Recognize to Reward, Play to Win.
• Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure – is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

Education and Experience

Minimum 3 years of account management and / or sales experience, preferably in travel industry

Knowledge, Skills and Abilities

• Strong understanding of the travel industry and corporate travel management.
• Excellent sales and negotiation skills.
• Proven track record in meeting sales targets.
• Experience in client relationship management
• Proficiency in Chinese, English and Putonghua

Important Information

• The statements herein are intended to describe the general nature and level of work being performed by employees and are not an exhaustive list of responsibilities, duties and skills.
• This job description is a reasonable explanation of the requirements of the position and is subject to change at any time based on the needs of CTM.
• This job description does not alter the “at-will” employment relationship.
• To accomplish this job successfully, the employee must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. CTM will make every effort to provide reasonable accommodations to help enable qualified individuals with disabilities to perform the essential functions of their position in accordance with the Americans with Disabilities Act of 1991, as amended, and applicable state and local law.
• CTM is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

*Recruitment Disclaimer*
At CTM, the security of our employees and candidates is a priority. We will contact candidates with official CTM channels: email addresses with the domain ‘@travelctm.com’ and WhatsApp number +852 9170 3571.

We are keen to invite high calibre professionals to join our team for this challenging and rewarding position. Interested parties please send your application by clicking 'Apply Now'.