Junior Deskside support engineers

Job Responsibilities:
· Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook
· Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools.
· Provide Install, Move and Change of deskside services to end users.
· Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges.
· Communicate effectively with end users and other support parties.
· Troubleshoot I.T related issues and report to line manager or supervisor on the issues.

Job Requirement:
· Diploma in Computer or related discipline
· At least 1 years working experience in I.T related field and have solid helpdesk or deskside support background.
· Knowledge in PC/Mobile/Tablet/iPad support
· Knowledge of Windows 7, 10, Apple OSX, Android and iOS of based applications.
· Solid experience in providing IT deskside support is preferable.
· Good communication and interpersonal skills
· Able to be working independence.
 

Working Windows:

• Follow customer working hour and shift duty arrangement.

• Able to OT if needed.

• Willing to support teammate at non-office hour.

On Duty Schedule: 07:30 – 22:30, 9 working hours per day including 1 hour lunch time, Monday to Friday

Shift Duty: Yes

Allowance: Shift allowance will be separated when attend

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.