Customer Service Clerk

• ANA Group
• CS Duties
• OT pay allowance, Discretionary bonus

Your duties:

• Handle external communication, including but not limited to emails, letters, or phone calls;
• Carry out investigation and work closely with relevant parties;
• Provide efficient responses via email, letter, and phone calls to help enhance customers' online and offline experience;
• Perform administrative duties including but not limited to database maintenance, report preparation;
• Work independently and collaboratively to resolve customer concerns in a professional manner;
• Rotate job duties across different functions within the team to cope with operation needs;
• Ad-hoc. duty assigned by the Manager.

How to join the OCSHK family:

• HKDSE graduate or above;
• Interested in air-freight logistics industry;
• Good command of both written and spoken English and Chinese;
• Japanese knowledge is not a MUST, but definitely has an advantage;
• Proficiency in MS applications (PowerPoint, Excel, Word) and Chinese word processing;
• Kind and polite, willing to take up the responsibility;
• A "Can do" mindset and willingness to challenge yourself;
• Basic knowledge and experience by using Call Center is preferable.

Your working schedule:

• Monday to Friday
  • 0900-1800
• With occasional Saturday morning
  • Saturday morning work is infrequent, and you will be entilted to compensatory leave. 

The benefit that you will be entitled to:

• Annual leave starting from 12 days, Maximum 17 days
• 6 days of full pay sick leave every year
• Year-end payment
• Discretionary Bonus
• OT pay allowance
• Medical insurance
• Bank holiday
• Chance of learning and development

Remuneration and other benefits will be commensurated with qualifications, experience, and interview performance.

Interested parties, please send your detailed resume with current and expected salary, contact number and email address by clicking Apply Now.
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