Customer Services Officer (Ref. JDB/GETS/CSO)

Responsibilities:

• Handle telephone & email enquiries and welcome customers' feedback in a professional manner
• Establish a professional image as Software Guidance / Solution Provider / Adviser
• Maintain a good customer relationship by providing one-stop customer service
• Provide excellent quality service to our valued customers with a great expectation & satisfaction
• Help with ad-hoc assignments and deliver to internal users
• Willing to assist customer operation training and will be given an opportunity to train as trainer 

Requirements:

• Form 5 or above, preferable with Certificate / Diploma in Service Management or Computer Studies
• Knowledge in general Microsoft Office applications usage
• Good command of both written and spoken in English and Chinese (Cantonese and Mandarin)
• Pleasant personality, patient and able to work under pressure
• Experience in shipping or import/ export trade is an advantage
• Experience in evening and overnight shift is preferable, attractive allowance are provided
• Immediately available preferred
• Fresh graduate will be considered

Benefits:  

• Birthday Leave
• Notebook Subsidy
• Education Subsidy
• Examination Time-off 
• Graduation Time-off

As a caring company, staff development is one of our top priorities. We offer attractive remuneration packages with a wide range of fringe benefits include medical & dental insurance, education allowance, performance bonus and excellent career prospect to the right candidate. We also offer on-the-job training and specialized training programme to uplift the potential of our staff. 

Interested parties please send your detailed resume with current and expected salary by email to:  hr_manager @ctil.com or by mail to "Human Resources Department, Global e-Trading Services Limited, 18th Floor of Viva Place, No.36 Heung Yip Road, Wong Chuk Hang, Hong Kong". Please quote the employer reference number in the application. 

In order to explore more about our growth initiatives and other job opportunities, please visit our website https:// www.ctil.com.

More job openings in our C&T group can be viewed in our website.

All personal data collected will be kept in strict confidence and would only be used for recruitment purpose.