Planning Assistant

Rentokil Initial provides services that protect people and enhance lives.

We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.

• Rentokil is the world’s leading commercial pest control services provider.
• Initial is the world’s leading commercial hygiene services provider.
• Ambius is the world’s leading commercial provider of plants and scenting.

Driven by customer-centric innovation, our pest control solutions combine preventive and reactive strategies to enhance the protection of your business through a consistent, ongoing pest management program.

Our local service teams based in over 1,800 branches across the world cover over 90% of global GDP in 92 of the world’s 100 largest cities across North America, Europe, UK & Rest of World, Asia and the Pacific. Operating in over 90 countries, approximately 90% of our revenues are derived from outside the UK. We have been present in Hong Kong for 60 Years and are the industry leaders in Pest Control.

Responsibilities:

• Schedule pest control treatment activities using internal scheduling system, by liaising with field operations on resource availability, to produce efficient routes that maximize resource capacity
• Support Sales team with priority scheduling within routes to drive business growth
• Receive inbound customer communications relating to service scheduling requirements and addresses reported issues/complaints within the scheduling system
• Monitor services delivery status through daily task reviews and re-schedules to assist service leaders drive operational efficiency
• Completes daily transaction tasks within the internal scheduling system based on field reports to enable billing and payment collection
• Communicates with service leaders on order processing, follow up logistics and warehouse to ensure uninterrupted route activation
• Organize and monitor data of correspondence and records by using the internal system
• System data Input and update
• Generate and prepare service reports, where required. Business general direction is to work digitally and move into paperless environment
• Other ad-hoc duties as assigned

Requirements:

• Higher Diploma or above with 1 year working experience / University degree in any disciplines, experience in scheduling or booking in service industry is an advantage
• Fresh graduate will be considered
• Proficient in PC operation, e.g. MS Office and Chinese typing, Google enterprise solutions (Doc, Sheet, Slide)
• Fast learner with strong attention to details
• Data sensitive, disciplined in maintaining accurate data for scheduling use
• Good communication, interpersonal and analytical skills
• Spoken and written English proficiency preferred.
• Self-motivated with positive working attitude and willing to learn
• Able to work independently with minimum supervision
• Good time management
• Able to work under pressure
• Immediate available is preferred

Are you interested? Here's what you can expect when you join us

• Competitive salary package
• 13-month salary
• Flexible Working Hours
• Dental insurance
• Annual medical check up
• 5-day work week
• Paid Public Holiday
• Annual Leave
• Marital leave
• Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services)
• Offer learning & development and Training program
• Excellent promotion opportunities
• Excellent company culture
• Staff recognition awards

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.