Manager, Technical Project Management

Roles and Responsibilities

• Lead end-to-end solution delivery projects for IT Infrastructure and Operations
• Collaborate with different business units and stakeholders across various levels in the Company to deliver project objectives
• Manage post Go-live hyper care and ensure seamless transition to operations with focus on knowledge transfer and sufficient documentation
• Communicate with key stakeholders and provide consolidated reporting of project status, risks and issues
• Maintain continuous improvement of ITSM processes
• Collaborate with cybersecurity teams to perform emergency patching in a timely manner
• Contribute to the development of the workplace technology, technical methodologies, best practices, policies, procedures and associated documentations
• Develop, test and maintain software packages for distribution to user desktops, troubleshooting and resolving issues as they arise
• Design, promote and execute learnings and trainings, and drive participation and completion rate

Requirements

• Bachelor degree in IT or related disciplines 
• 12+ years of related technical experience with 5 years in managing teams
• Fluent in English and Putonghua, other language skills will have additional advantages
• PMP, ITIL, or relevant certifications are highly desirable
• Self-motivated, action and result oriented
• Well organized, good communication and reporting skills
• Strong team collaboration and interpersonal skills with multi-disciplined staff at all levels
• Strong understanding of enterprise-level technology infrastructure, digital workplace architectures and integration methodologies
• Knowledge and experience in managing Windows PC and Mobile in an enterprise environment, including support/ break-fix/ image-&-re-image / patch and any automated tools, e.g MECM, Intune and Autopilot
• Knowledge and experience in managing Windows OS deployment and application packaging
• Knowledge and experience in supporting virtual desktop
• Familiar with cloud-hosted products such as Microsoft 365 (M365)
• Experience in interacting with software and hardware external vendors
• Proficient in project management methodologies and tools, with a track record of delivering projects on time and within budget
• Able to effectively prioritize and execute tasks in a high-pressure environment
• Able to follow through tasks until completion as a team

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.