Customer Support officer (Maritime Industry)

Key Task

• Handling quotes and order processing in Sales Support for spare parts sales.
• Ensure customer satisfaction through good communication and coordination support.
• Ensure good cooperation both with other team members as well as other coorperation interfaces (e.g. Sales Managers, Product Center, Engineering, Fellow Colleagues etc.)
• Support in development and improvement of business processes
• Contribute to the department’s continuous improvement initiatives, such as StiBa, various projects etc.

Requirement

• At Least 2 years of Sales Coordinator /Account Management experience preferred
• Fresh grad with eagerness to contribute in Marine industry will also be considered
• Familiar with specific requirements of the shipping, and marine industries (preferred)
• Good command in spoken and written English and Chinese, with conversational Mandarin
• Good interpersonal skills and ability to work effectively with cross-functional teams.
• Good problem solver with positive attitude and team work approach at all time.
• Proven track record in negotiation and able to balance customer expectations and company requirements.
• Innovation – solution thinking and able to work initiative and under pressure
• Value based and consultative selling skills
• Customer orientation – responsive and proactive

Company Benefits

• 250-year history company with stable and promising development
• 14 - 18 days of AL
• Flexible working hours (7-hour workday)
• Comprehensive medical and dental plan
• International and modern working environment
• Training and Development
• 13th month bonus
• Discretionary bonus
• Regular employee activities and festive gifts
• Well-being programs