Customer Service Officer (Welcome Fresh Graduate)

What duties will you be responsible for?

• Handle customers’ enquiries and feedback from different sources like phone, livechats and email in a professional and timely manner
• Improve customer experience by providing constructive feedback to various stakeholders
• Maintain customer records timely and accurately
• Liaise with various stakeholders to complete the tasks
• Handle admin. and clerical tasks
• Support ad hoc tasks

Job Requirements:

• 5 subjects at Grade E/Level 2 or above in HKCEE/HKDSE.
• Minimum 2 years of relevant customer service experience, preferably in e-commerce industry
• Customer-oriented with good communication and interpersonal skills
• Positive attitude, self-motivated and cheerful manner
• Fast learner to handle multiple tasks
• Good command of both spoken and written English and Chinese
• Good in MS Office including Word, Excel and Chinese word processing (30+ w.p.m)
• Able to perform shift duty from 09:00 – 20:00 including Sat, Sun and Public Holiday
• Fresh graduates are highly welcome

At Neigbuy, we provide a diverse range of career opportunities. Our HR professional might suggest you to other openings for which you are potentially better suited!

Personal data provided by applicants will be treated in strict confidence and used for recruitment-related purposes only. All personal data collected will be used strictly under the Personal Data (Privacy) Ordinance of Hong Kong. If you are unsuccessful in your job application or withdraw, your data will be retained for 12 months.