監控中心操作員 Call Centre Operator (警鐘監察中心)

工作職務:

• 處理監控警報信息
• 接聽客戶電話、 處理客戶查詢及跟進客戶之要求
• 準確地記錄有關資料及一般部門文職工作
• 需通宵輪班及公眾假日工作、每月基本值班日18天

入職要求:

• 中五或以上程度
• 擁一年以上工作經驗為佳
• 具基本中、英文電腦知識、 包括英文打字、Word 及 Excel等、懂中文打字為佳
• 操流利廣東話、一般英語及普通話應對
• 持有 "保安人員許可證"及QAS証書 或有電話客戶服務經驗者優先考慮
• 守時、 自律 、有責任心 、工作勤奮、團隊精神、學習能力、解決問題的能力 、能有效率及準確地完成指定工作

薪酬 福利﹕

• 車資及值班津貼、加班費、表現獎金
• 在職專業培訓、有薪假期、醫療福利
• 交通便利  鄰近港鐵
• 每月工資可高達$20,000或以上

申請者請電郵履歷到 hrhk@secom.com.hk

Work duties:

• Process monitoring alarm information
• Answer customer calls, handle inquiries and follow up customer requests
• Accurately record relevant information and handle administrative and clerical work
• Need to work overnight shifts and public holidays, basic on duty day is 18 days a month

Requirements:

• Secondary Education Form 5 or above
• More than one year of work experience is preferred
• Basic computer knowledge in Chinese and English, including English typing, Word & Excel. Knowledge of Chinese typing is preferred
• Speak fluent Cantonese, general conversation in English and Mandarin
• Holder of "Security Personnel Permit" and QAS certificate or telephone customer service experience is preferred
• Punctuality, self-discipline and responsibility, hard work, team spirit, learning ability, problem-solving ability, able to complete assigned tasks efficiently and accurately

Package & Benefits:

• Transportation & Duty allowance, OT pay, Performance bonus
• On-job training, Annual/Casual/Birthday Leave, Medical benefits
• Convenient transportation, close to the MTR

Monthly Basic + Allowance can reach more than $20,000

Please submit application with resume to hrhk@secom.com.hk

A member of SECOM Group.

Please visit our websites at www.secom.co.jp & www.secom.com.hk