Animal Welfare Team - Vet Assistant / Animal Receiving Assistant / Kennel Keeper

About The Positions

• Vet Assistant - The serviced targets include animals from strayed-found, rescued, surrender, lost and welfare / prosecution cases. To work with our welfare veterinary surgeon, our work ranges from daily operation of veterinary hospital mainly by taking care of the hospitalized animals to emergency cases of accidentally injured animals.
• Animal Receiving Assistant - The position will be responsible for handling daily operations and duties in the animal receiving unit and support SPCA foster programme.
• Kennel Keeper - This role involves ensuring the health, safety, and well-being of all animals under their supervision. This includes tasks such as feeding and exercising animals, maintaining clean and comfortable living conditions, monitoring animals for signs of illness or distress, and providing necessary medical care or alerting veterinary professionals when needed.

Roles & Responsibilities

Vet Assistant

I. Hospital 

• To take care of all the animals in Welfare Department including treatments and husbandry.
• To assist the rostered Veterinary Surgeon for the operational procedures under standard operation protocols.
• To work with various teams or department including the Kennel Keepers, Veterinary Assistants/Nurse, Customer Service Representative, Behaviour Training teams to provide the best care to animals.
• To act as a liaison between Welfare Department and the public, including answering medical enquiries about animals, contacting and explaining the animals’ condition to the public by instruction of supervisor or veterinary surgeon, helping with see-outs for homing animals, etc. 
• To maintain tidiness and cleanliness of work areas. 
• To maintain the stock level of all work areas.
• To understand the importance of working of shift duty.

II. Programmes

• Assisting in any programmes under Welfare Department mainly for desexing and educating the public the animal welfare and responsible ownership including but not limited to:

1. Cat Colony Care Programme (CCCP)
2. Community Dog Programme / Mongrel Desexing Programme
3. Spay and Neuter Vehicle (SNV)

Animal Receiving Assistant

• Provide medical treatments, animal examination for pending animals with rostered veterinarian following protocols.
• Answer enquiries in a polite and efficient manner for providing assistance and advice to the public on all manner of issues including lost pets, surrendering of animals, etc.
• Screen and handle all the surrender application and provide relevant alternative advice to owners if needed.
• Update animal records, contact with various organisations or public and arrange transferring animals internally and externally.
• Cooperate with all other teams and departments for providing best care to animals.
• Participate trainings or continuing education opportunities to stay updated on best practices in animal care.
• Assist with training of staff and volunteers if required.

Kennel Keeper

• Ensure all animals are properly fed and watered according to specific dietary needs.
• Regularly clean and disinfect kennels to maintain a hygienic living environment.
• Monitor animals for signs of illness or distress and take appropriate action.
• Exercise animals and provide them with appropriate socialization.
• Administer medication as directed by a veterinarian.
• Maintain detailed records of each animal’s health, behavior, and progress.
• Adhere to all relevant safety and welfare regulations.
• Assist with customer service and client relations as needed.
• Participate in training or continuing education opportunities to stay updated on best practices in animal care.

Qualifications and Requirements

• Completed HKCEE/ DSE or relevant qualifications.
• Good command of written and spoken English & Cantonese, spoken Putonghua will be advantage.
• Experience in handling animals, ideally at least 2-3 years' exposure.
• Good interpersonal and communication skills with professional telephone manner.
• Good PC knowledge including Word, Excel and Chinese Word Processing.
• A good team player and be able to work under pressure.
• Able to work on shift duty in different locations so as on Saturdays, Sundays, and Public Holidays.
• Genuine interest in the welfare of animals.

Benefits

• 5 day work week
• 14 AL
• Group medical plan
• Staff discount

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.

Please submit your full resume with expected salary to the Human Resources Department, SPCA (HK), 5 Wan Shing Street, Wanchai, HK or Email to hr@spca.org.hk.