Area Manager

Job Responsibilities

• Delivering HQ agreed operation standards to Hongkong. On top of that ,create, own and maintain local relevant standard operating procedures through best practice.
• Assist HQ maintaining high-level VM standard, including ordering the related materials & align the plannings.
• Coordinate with relevant departments, IT ,construction, etc. to ensure that the shops are properly and sufficiently operated at all times.
• Maintain and set an example of excellent internal and external customer service.
• Resolve customer issues in an efficient and quick manner.
• Ensure documentation is completed and submitted to finance on a timely basis (expense reports, credit card statements etc.).
• Ensure Store-in-chargers have corrected tools and training to manage inventory levels properly.

Requirements

• Minimum of 5 years retail experience with at least 3 years in retail managerial capacity
• Leadership, training, public speaking experience is required.
• Specialty store management background a plus.
• Candidates from Luxury/Arts/Toys/Entertainment preferred.
• Ability to resolve employee conflicts and to function in a fast-paced environment.
• Exceptional communication, leadership, training and interpersonal skills.
• Professional attitude and ability to be flexible and deal with retail dynamics.
• Good command of both spoken and written English and Chinese (Cantonese and Mandarin).
• Immediate available or short notice is highly preferred.