Assistant Customer Service Officer

Responsibilities :

• Handle enquiries through hotline / e-mail
• Follow / resolve customer complaint cases with care
• Prepare Complaint Case Report and Monthly Report and Monthly Analysis for Management Review
• Handle ad-hoc projects as assigned
• Work closely with Operation team to resolve problems

Requirements :

• Diploma or above
• 1 year relevant working experience or above in customer service industry
• Excellent interpersonal and communication skills, flexible, problem solving and organizing skills
• Self –motivated, responsible, able to work under pressure
• Good telephone skills, customer-oriented with positive attitude
• Good command of written and spoken English, Cantonese and Mandarin
• Good computer knowledge in MS Office and Chinese Word Processing
• More experience will be considered as Customer Service Officer

We offer competitive salary, medical insurance and life insurance, and staff purchase discount to the successful candidate.

 Interested parties, please send resume with expected salary by Apply Now.

 (All information will be used for recruitment purpose only)