Customer Care Executive (VIP Member)


Wan Chai
1 year(s) work experience
Salary negotiable
Double pay / Five-day work week / Life insurance / Medical insurance / Overtime pay / Bonus / Promotion opportunities / On-the-job training / Birthday leave / Compassionate leave

Job Highlight

  • Shift with 5-day work week
  • Customer Service by call, email and live chat
  • Make reservation

Job Description

This is an amazing opportunity to join Aspire Lifestyles, the world's largest premium concierge and affluent service provider. The Aspire Lifestyles delivery model assists companies and some of the world’s most premier brands to drive loyalty and create value in their customer portfolios.

Your Role:

  • Provide quality services and maintain a positive experience with customers by personalized interactions independently from different channels such as phone, live chat and email in a professional manner
  • Understand the needs of customers and recommend innovative, resourceful solutions and service to difference types of requests
  • Able to consult and advise customers on travel needs and provide accurate and timely information
  • Stay up-to-date with program benefits and privileges to better fulfill customer requests
  • Maintains and improves quality results by adhering to standards and guidelines
  • Other ad-hoc projects as assigned

Ideal Candidate Profile:

  • Holder of Certificate or Diploma, equivalent or above
  • 1+ years of customer service experience
  • Experience in the customer service or hospitality role is an advantage
  • Omni channel work experience is preferred – phone, email and chat
  • Firsthand city knowledge of local events and ability to spot trends nationwide
  • Experience working directly with international contacts for the fulfillment of reservations
  • Proven experience working with affluent customers
  • Strong communication and customer service skills
  • Good command in spoken and written English, Cantonese and Mandarin
  • Available to work on shifts including weekends and public holidays
  • Fresh Graduate is welcome
  • Immediate availability is highly preferred

We offer:

  • Structured training programme
  • Comprehensive on-the-job and continuous training
  • 5-day work per week (shift duty from Monday to Sunday)
  • Shift allowance, overtime pay
  • Competitive salary package with monthly incentive bonus
  • Double Pay
  • Discretionary Bonus
  • Paid annual leave
  • Additional leave such as birthday leave
  • Group medical insurance (including spouse and children, if applicable)
  • Career with a clear progression path

Job Function
Work Location Wan Chai
Benefits Double pay / Five-day work week / Life insurance / Medical insurance / Overtime pay / Bonus / Promotion opportunities / On-the-job training / Birthday leave / Compassionate leave
Education
Non-Degree Tertiary
Skills Customer service / Problem-solving / Active listening / Communication / Organization / Teamwork
Spoken Language Intermediate Cantonese / Intermediate English / Intermediate Mandarin
Written Language Intermediate Chinese / Intermediate English
Employment Type Full Time
Industry Hospitality / Catering / Club

About company
Aspire Lifestyles (HK) Limited
The best stories are told by those who have lived the experience. Our mission is to inspire and delight your customers by making amazing stories happen every day. Stories they

can share with their friends, family and colleagues. Stories that reinforce the value of your brand.

The Aspire Lifestyles global team, a collective of experts and enthusiasts live and breathe this mission, fostering a culture which strives to deliver the ultimate customer experience. We further empower

this human endeavour with quality and innovation across every one of our services, networks, platforms and technologies.

We understand that every customer has their own interpretation of “extraordinary” and a unique idea of what “ultimate” is to them. We’re here to help to define exactly what extraordinary

means for these customers and deliver the ultimate experience by engaging them with the most relevant and timely benefit solutions on your behalf.

With nearly 30 years’ experience providing white-labeled benefit solutions, our locally-customised and globally available selection of innovative services is well proven and

highly praised. Aspire Lifestyles’ services include:

• Industry-leading Concierge Services

• End-to-end Airport Services

• Custom-built Benefits and Experiences
• Comprehensive Travel & Medical Assistance
• Travel Security Advice
• Health and Wellness Expert Advice
• Online Destination Reports
• Auto and Home Assistance
• Customisable Digital Solutions

To learn more about Aspire Lifestyles, please visit our website

www.aspirelifestyles.com.

Join us and embark on a unique journey to exceed customers’ expectations and grow with us!