Customer Care Officer - Home Electrical appliance
Make the Right Call
Posted 1 day ago
Kwai Fong
2 year(s) work experience
Flexible working hours / Medical insurance / Bonus / Marriage leave / Paternity leave
Job Highlight
- Immediately available is highly preferred
- Working location: Kwai Fong area
- 2 years Customer services experience
Job Description
Job Responsibilities
- Understand customer needs and requirements
- Provide prompt response and solution of customer inquiries
- No cold calls.
- Provide product information, place order and follow up.
- Fulfil daily operational tasks and documentation in line with Key Performance Index
- Maintain and develop customer list
Requirements:
- DSE/HKCEE or above
- Min 2 years working experience in Sales & Marketing, customer services industry, with experience in home electrical appliance sales will be an advantage.
- Outgoing person, initiative, good interpersonal & communication skills
- Good command of spoken English, Mandarin and written English
- Proficient in MS Office and Chinese word processing
- Candidates with more experience will be considered for Senior Customer Service Officer.
- Immediately available is highly preferred.
We offer:
- Attractive basic salary with monthly performance bonus
- Flexible working hours
- Comprehensive customer service training
- Marriage leave
- Paternity leave
- Career development
- Medical coverage
- Vibrant and all-inclusive work place
- Equal opportunity Employer
To learn more about Make The Right Call, please visit us www.maketherightcall.com or YouTube channel : https://youtu.be/uUNXWq9r2gw
MAKE THE RIGHT CALL is an equal opportunity & Inclusive employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only.As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you.
| Job Function | |
| Work Location | Kwai Fong |
| Benefits | Flexible working hours / Medical insurance / Bonus / Marriage leave / Paternity leave |
| Education |
School Certificate / HKDSE
|
| Skills | Communication |
| Spoken Language | Intermediate English / Intermediate Mandarin |
| Written Language | Intermediate English |
| Employment Type | Full Time |
| Industry | Advertising / Public Relations / Marketing |
About company
Make the Right Call
About Make The Right Call
Make The Right Call is based in Hong Kong with more than 20 years’ experience servicing various industries such as International Publishers, Public Utilities, HK SAR Government Departments, International Non-governmental organizations (NGOs), Fast Moving Consumer Goods (FMCG), Automobiles, Trade Fair Exhibitors, E-Commerce & Lifestyle, it’s also an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behaviour in the new norm business environment.
Operating 24/7, with a seating capacity of over 330 workstations As a diverse and inclusive organization, we have more than 200 dynamic, energetic, fun and professional team members from all walks of life. Join us at Make The Right Call and learn how you can be a professionally trained Customer Care personnel
To learn more about Make The Right Call, please visit us www.maketherightcall.com
Make The Right Call is based in Hong Kong with more than 20 years’ experience servicing various industries such as International Publishers, Public Utilities, HK SAR Government Departments, International Non-governmental organizations (NGOs), Fast Moving Consumer Goods (FMCG), Automobiles, Trade Fair Exhibitors, E-Commerce & Lifestyle, it’s also an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behaviour in the new norm business environment.
Operating 24/7, with a seating capacity of over 330 workstations As a diverse and inclusive organization, we have more than 200 dynamic, energetic, fun and professional team members from all walks of life. Join us at Make The Right Call and learn how you can be a professionally trained Customer Care personnel
To learn more about Make The Right Call, please visit us www.maketherightcall.com
