Customer Service and Sales Support Coordinator / 客戶服務與銷售支援協調員

Customer Service and Sales Support Coordinator

Key Responsibilities :

• Handle customer inquiries via WhatsApp, phone, and email in a timely and professional manner.
• Prepare tender documents, proposals, purchase orders, and coordinate packing and shipment, including preparing invoices and shipping documents.
• Manage inventory levels and coordinate stock replenishment to ensure optimal stock availability.
• Assist walk-in and corporate customers with shoe fitting, collection, and purchases.
• Work closely with the Senior Sales Supervisor to streamline operations and improve service efficiency.
• Handle shoe-lacing system replacements and assist with defective product evaluations and reports, factory coordination,and customer follow-up.
• Perform other ad-hoc tasks and projects as assigned or needed.

Qualifications :

• Secondary 5 graduates; diploma or bachelor’s degree preferred.
• Previous experience in sales, merchandising, or customer service is an advantage.
• Proficient in using communication tools such as WhatsApp and email, with solid skills in Microsoft Word and Excel.
• Strong verbal and written communication skills in Chinese, with basic proficiency in English.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

客戶服務與銷售支援協調員

主要職責：

• 透過 WhatsApp、電話及電郵回覆客戶查詢。
• 準備投標文件、報價單、訂單，並協助包裝及出貨，包括開具發票及運送文件。
• 管理庫存水平，進行補貨以確保庫存充足。
• 與高級銷售主管緊密合作，提升營運效率。
• 為到店及企業客戶提供專業的鞋履試穿、取貨及購買協助。
• 處理鞋帶系統零件更換，協助產品瑕疵評估和報告、與工廠聯繫及客戶跟進。
• 按需要執行其他臨時指派的工作或項目。

職位要求：

• 中五學歷或以上，具大專或學士學位者優先。
• 具備銷售、商品管理或客戶服務經驗者優先。
• 熟悉 WhatsApp、電郵等通訊工具，並能熟練使用 Microsoft Word 及 Excel。
• 具良好中文書寫及溝通能力，並具備基本英語能力。
• 能在快節奏的環境中同時處理多項工作，具良好時間管理能力。

Salary：

• Salary HKD18,000 and above (Depending on experience)

Office Hours :

• Monday to Friday : 0900 to 18:00，Saturday  : 0900 to 13:00
• Day OFF on Sunday & Public Holiday

Office location :

• Kwun Tong

How to Apply:

Please submit your resume and a cover letter to: fanny@ironsteelfootwear.com.hk

All personal information provided will be treated with strict confidentiality and used solely for the purpose of the job application process.It will not be utilized for any other purpose and will be retained for no longer than six months.