Customer Service and Store Assistant 顧客服務助理

Job Description

• Respond to customer enquiry in Ecommerce platform (Facebook/ Instagram/ WhatsApp/ website) promptly
• Collaborate with internal parties for customers' enquiries and/ or complaints
• To be a brand ambassador and demonstrate in-depth knowledge of the luxury brand and products to the customers
• To perform daily operations in the retail shop including stock management, visual merchandising and reporting, etc.
• Replenishing stock and maintenance of retail room displays
• Gather customer feedback to enhance service and customer experience

Who are we looking for?

• Minimum 1-year of CS experience is preferred
• Experience in retail start up team is an advantage
• Strong communication skills with the ability to communicate effectively with internal and/or external contacts
• Passion for building customer loyalty by carefully listening, building rapport and providing extraordinary customer care, using strong written and verbal communication skills
• Confident computer skills are vital as you’ll be using multiple tools and systems daily
• Excellent time management & multi-tasking skills
• Bilingual in a combination of two of the following, Cantonese, Mandarin or English
• Careful, responsible, hard-working and love the fast pace of work

Working hours

• 每星期輪班工作5天，每天9小時 (包括星期一至日及公眾假期)
• 如直播日子，須提供支援到 00:00

Package

• 5 days work week, with flexi-hour arrangement
• Year end bonus
• Medical insurance
• Staff discount
• Annual leave 12 days with public holiday