Customer Service Executive (HK VIP Lounge)

What You Will Do

• Act as the point of contact at the Sands Lounge with Sales team and VIP patrons
• Maintain the Sands Lounge operation smoothly including ferry ticketing and providing excellent lounge services to VIP patrons
• Responsible for completing the ferry daily report and distribute to respective departments on timely basis
• Provide administrative support for sales team, including branch offices from Macau and overseas, and all related admin work of the Sands Lounge
• Assist with customer-related bookings, enquiries and issues
• Identify areas of improvement to support operational efficiencies
• Assist with reports and other ad hoc duties as and when necessary
• Act as the liaison within the sales and operations teams

What We Expect From You

• Diploma or above preferably in Business Administration or related disciplines
• Prior experience in customer service, sales or related fields
• Knowledge of casino and/or hospitality industries is a plus
• Excellent interpersonal, communication and presentation skills as a good team player
• Highly organized, able to meet deadlines and manage multiple tasks concurrently with strong attention to details and problem-solving skills
• Fluent in Cantonese, English and Mandarin
• Proficient in the use of Microsoft Office (Excel, Word and PowerPoint)
• Shift duty is required
• Outstanding recent graduates will also be considered

Sands China Ltd. is the leading developer, owner and operator of multi-use integrated resorts and casinos in Macao.  Macao is the largest gaming market in the world as measured by casino gaming revenue and is the only location in China offering legalized casino gaming.  We own Sands® Macao, The Venetian® Macao, The Plaza® Macao, The Parisian Macao, and The Londoner® Macao.  We also own Cotai Expo, one of the largest convention and exhibition halls in Asia; Macao's largest entertainment venue, the Cotai Arena; the 1,800-seat luxury Venetian Theatre; the 1,200-seat Parisian Theatre, the 1,700-seat Londoner Theatre, 6,000-seat Londoner Arena and Cotai Water Jet, one of two major high-speed ferry companies operating between Hong Kong and Macao.  Our luxury and mid-market retail malls feature over 750 shops with well-known retail brands.  Our combined properties feature approximately 12,400 hotel rooms and suites and approximately 150 different restaurants and food outlets.

Our business strategy is to develop Cotai and to leverage our integrated resort business model to create Asia's premier business, leisure, convention and gaming destination.  With the addition of The Parisian Macao in September 2016, our Cotai footprint comprises four interconnected integrated resorts, which leverage a wide range of branded hotel and resort offerings to attract different segments of the market.

We are always committed to giving our team members a whole host of the BEST the company has to offer.  We offer endless opportunities for you to shape your career with us.  By working among many talented and specialized teams, talents like you not only gain valuable work experience but also acquire a multitude of indispensable skills which can help you advance along the way.

So join us now!  Seize the amazing opportunities to build your future with us!