Customer Service Executive

We are a professional blockchain and security solutions company and providing great exposure to the modern blockchain technologies. We are passionate about the latest technology (e.g. AI Chat) and keep learning and experiment with pioneer projects.

We provide competitive salary package with benefits including 5-day work week, group medical insurance, birthday/ marriage/ annual leave/ staff anniversary/ full-paid sick leave and other benefits to the right candidates.

We are now looking for Customer Service Executive to join our dynamic Customer Service team.

You will be responsible for:

• Handle client inquiries, sales quotation, complaints, and follow-up
• Provide professional response and propose solutions on customers' enquiries
• Address enquiries accurately and effectively as well as maintaining professional and satisfactory quality of customer service
• Communicate and coordinate with different parties to ensure timely resolution of customers/sales channels request and problems
• Assists account up-selling, order processing and client on-boarding process

The ideal candidate will have:

• Quick learner, team player - we love team work
• Tertiary education or above
• 1 year of relevant experience in customer service
• Immediate available is highly preferred
• Experience in IT or Telecommunication industry is preferred
• Knowledge of Domain, Web Hosting, or e-commerce is definitely advantage
• Motivated individual with detail-minded, responsible, independent and well-organized
• Excellent interpersonal skills with fluent English, Cantonese and Mandarin

If you are passionate about IT / fintech industry and want to be part of a dynamic team, please do not hesitate to send us your full resume with expected salary. 

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