Customer Service Manager / Assistant Customer Service Manager
友盟建築材料有限公司
Posted on 2024-08-22
Hung Hom
5 year(s) work experience
Job Highlight
Job Description
Customer Service Manager / Assistant Customer Service Manager
This position is suited to a highly motivated individual, who is determined to develop his / her career in customer service field in a thriving business. Based in Hung Hom district, you will be required to :
Duties :
- Work with customers to undertake projects preparation and planning
- Collect site progress information and site condition assessment
- Prepare monthly forecast of orders from customers
- Resolve delivery issues with customers and internal teams
- Assist in collecting market information from customers and competitors
- Collaborate with other departments to achieve company goals
- Proactively liaise with customers to ensure the delivery service
- Involve in payment follow-up and resolve payment dispute with customers
- Enhance resources optimization and efficiency
Requirements :
- University graduate
- At least 5 years’ relevant working experience
- Experience in change management is definitely an asset
- Understanding of and experience in logistics operations and delivery scheduling preferred
- Self-initiative, well-organized, strong sense of responsibility and leadership skills
- Strong business acumen, problem solving and good in communication and presentation skills
- Able to meet service targets and work under pressure independently
- Previous exposure to the customer service area and / or logistics operations is an advantage
- Good command of both written and spoken English and Chinese, preferably with knowledge of Putonghua
Those with less working experience will be considered for the post of Assistant Manager.
A competitive package will be offered to the successful candidate who is willing to develop and grow with us. If you wish to be considered for this opportunity, please apply now with your full resume and present and expected salary to HRD.HK@concrete.hk.
(Personal data collected would be used for recruitment purpose only)
| Job Function | |
| Work Location | Hung Hom |
| Education |
Non-Degree Tertiary
|
| Skills | Customer service / Problem-solving / Communication / Organization |
| Spoken Language | Intermediate Cantonese / Intermediate English |
| Written Language | Intermediate Chinese / Intermediate English |
| Employment Type | Full Time |
| Industry | Architecture / Building / Construction |
About company
友盟建築材料有限公司
Alliance Construction Materials Limited
Alliance Construction Materials Limited is a joint venture between Cheung Kong Infrastructure and Heidelberg Materials. Both are the world’s leaders in the respective areas. Alliance is a total solution provider of ready mixed concrete and aggregates in Hong Kong.
When you choose Alliance, it means you'll be working alongside some of our industry's best people while making a real contribution to the exciting construction projects in Hong Kong. Because we hire people as employees with a view to training and educating them for their long-term development, our employees have been able to develop their skills and thrive in a fast-paced and entrepreneurial environment. Alliance's business culture is performance-based and customer-driven. So, we are looking for an individual who is motivated, a real team player and who shares our commitment to making it happen for our customers.
Alliance Construction Materials Limited is a joint venture between Cheung Kong Infrastructure and Heidelberg Materials. Both are the world’s leaders in the respective areas. Alliance is a total solution provider of ready mixed concrete and aggregates in Hong Kong.
When you choose Alliance, it means you'll be working alongside some of our industry's best people while making a real contribution to the exciting construction projects in Hong Kong. Because we hire people as employees with a view to training and educating them for their long-term development, our employees have been able to develop their skills and thrive in a fast-paced and entrepreneurial environment. Alliance's business culture is performance-based and customer-driven. So, we are looking for an individual who is motivated, a real team player and who shares our commitment to making it happen for our customers.
