Customer Service Officer (e-commerce)
Kapok Limited
Posted on 2024-05-31
Not Specified
1 year(s) work experience
Dental insurance / Double pay / Medical insurance / Bonus / Staff discount
Job Highlight
Job Description
We are kapok.
We are a leading independent lifestyle and fashion retailer, established in Hong Kong since 2006. We are now operating 12 stores under the following names … and keep expanding!
- kapok
- ONS kapok
- Maison Kitsuné
The kapok shopping experience is unique because it is friendly and convivial, yet always ahead and mysterious. Our belief is to bring beautiful things to livings.
Job Responsibilities:
- Handle enquiries and resolve customers’ complaint in a professional manner
- Provide proactive follow up and premium service to customers
- Identify customers’ needs and provide fast responses
- Reflect customer feedbacks and suggest service improvements in terms of products, systems and daily workflow
- Provide proactive follow up and quality services
- Work closely with internal and external parties to ensure timely, efficient and effective service to customers
- Support special of ad hoc projects to ensure the team runs smoothly
- Build and maintain a good relationship with customers
Job Requirements:
- Minimum 1 year working experience in customer service
- Good command of Chinese and English
- Quick learner, attentive and detail minded
- Highly motivated and able to work independently with strong sense of responsibility
- A good team player and desire to work in a team-oriented environment
- Excellent service manner, self-motivated, detailed-minded, positive thinking and willing to work under pressure
- Immediate available is preferred
We offer for Full time's:
- Public holiday (Bank holidays)
- Annual leave (15-20 days)
- Double pay
- Discretionary year-end bonus
- Medical insurance
- Dental benefits
- Staff purchase discount
- MPF
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All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
Job Function | |
Work Location | Not Specified |
Benefits | Dental insurance / Double pay / Medical insurance / Bonus / Staff discount |
Education |
School Certificate / HKDSE
|
Skills | Customer service / Teamwork |
Spoken Language | Intermediate Cantonese / Intermediate English |
Employment Type | Full Time |
Industry | Wholesale / Retail |
About company
Kapok Limited
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