Customer Services Executive

Job Description

Position / Job Title: Customer Services Executive
Job Grade: (to be confirmed)
Business Unit: Client Services
Department: Client Services – CS

Job Purpose*

You will be the first contact point of SPCA and this position will be responsible for all aspects relating to customer services, such as answering customer enquiries, making clinical & surgery appointments via different channels, registering clients, perform counter sales and cashier duties, by providing quality and professional service to our clients in all centres including the mobile clinic to ensure our services is up to the organization standard and maintain customers’ satisfaction.

Roles & Responsibilities*

• Act as a first contact point/ ambassador of SPCA.
• Handle telephone calls and general inquiries and provide customers with the requested information including arrange clinical & surgery appointments via different channels.
• Manage customers’ expectation, handle customers’ inquiries and complaints in a polite and professional manner.
• Handle cashiering and general retail duties.
• Maintain the client information database.
• Assist and ensure customers’ satisfaction by providing accurate information in a timely manner.
• Follow our internal department procedure and standards.
• Carry out any other duties assigned by your supervisor or management.

Qualification*

• DSE / Form 5 or above

Requirements*

• 1-2 years of work experience in hospitality and pet care industry preferred but not essential.
• Good command of both spoken and written English and Cantonese (Mandarin / other languages would be an advantage).
• Good interpersonal and communication skills.
• Good problem-solving skills.
• Customer service oriented.
• Mature, friendly, outgoing and multi-tasking.
• Able to work independently and under pressure.
• Willing to work on roster basis and work at different locations.
• Genuine interest in the welfare of all animals.

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.

Please submit your full resume with expected salary to the Human Resources Department, SPCA (HK), 5 Wan Shing Street, Wanchai, HK or Email to hr@spca.org.hk.