Customer Services Officer

eClass Limited is a well-established IT company based in Hong Kong, renowned for its innovative eLearning and administrative solutions across the Asia Pacific region. We are expanding our business and seeking highly driven and motivated individuals to join our professional and dedicated Customer Service Team.

At eClass, we place great value on our team members, striving to provide a meaningful and fulfilling work environment. Our mission is to "Discover learning, Re-discover teaching, and Re-engineer the learning environment" through dynamic and innovative software products and services.

Workplace location:  Millennium City 5, APM (Kwun Tong MTR)

Job Description:

• Empower our clients to comprehend our products with ease and confidence
• Maintain strong, long-lasting relationships with new and existing clients
• Provide support and guidance to clients through WhatsApp, phone calls, and emails.
• Partner with colleagues from diverse departments to consistently deliver outstanding customer experiences.
• Create and distribute e-Newsletters regularly to keep customers informed about our latest system feature updates.

*Provide on-the-job training

Requirements:

• Degree Holder in Business Communication, Hospitality, Information Technology or other relevant disciplines
• Minimum 1 year relevant experience
• Good command of spoken and written English, Cantonese & Mandarin
• Good presentation and communication skills
• Self-motivated and adaptable to a service environment, with a customer-oriented mindset
• Proficiency in Microsoft Office / Google Workspace
• Typing proficiency in Chinese and English

What we offer:

As a Family-Friendly Employer, eClass Limited offers a competitive remuneration package and attractive fringe benefits, including Medical Allowance Plans, Well-being Bonus, Personal Hours, Special Leave for occasions like Birthdays, Parent Care, Marriage, Paternity, and Volunteer Work. Moreover, enjoy our casual dress code and avail yourself of free fruit and snacks.

Interested candidates, please send your full resume, availability, and last/current and expected salaries to [via s Apply Now] information collected will be used for recruitment purposes only.

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