Full-Time Operations Executive

Job Highlights

• hardworking, flexible, tech savvy
• smart, detail oriented and organized
• Good communication skills in English, Mandarin and Cantonese 
• People orientated
• Dedicated

Job Description

If you are a hardworking, flexible, tech-savvy, street smart, detail-oriented and organized individual capable of handling multiple tasks and working closely with parents and students we would love to hear from you. 

Job responsibilities: 

Operations

• Handling requests from a large volume of parents/students and tutors on a daily basis via whatsapp, email and other communication channels 
• Regularly maintaining and updating a sheet of completed and pending tasks, making it straightforward for the director to monitor and track the progress of any workflow assigned to the employee
• Helping the director in managing existing clients needs for additional lessons, new subjects and change of tutors through phone call and whatsapp communication
• Creating, updating and managing broadcast lists for the company for marketing material purposes on Whatsapp
• Building seasonal courses for the company to run and marketing during Christmas, Easter and Summer (this would include formulating the course content by coordinating with tutors, all the way to allocating the relevant timeslots and building the courses)
• Helping the director and sales staff add and edit events on the calendar for student lessons
• Helping the operations team plan for any upcoming tutor last days and formulate ideas as to how to provide replacement tutors to students
• Helping the operations team plan for any upcoming tutor leave and formulate ideas as to how to provide replacement tutors to students and/or reschedule the missed lessons with their existing tutors
• Handling walk in requests from new parents and students and noting down the relevant information for the sales team to act on
• Helping the company send out pending marketing messages based on lists provided by the operations team through Whatsapp
• Helping the company send out messages reminding students of their class schedules during public holidays and/or inclement weather conditions through Whatsapp
• Ad hoc support based on the needs and requirements of the director (including administering of mocks)

Sales

• Candidates who are also able to handle sales i.e. speaking to new clients, understanding their requirements, sending them the relevant tutor profiles and setting up the lessons for them as well as managing their aftercare would prove to be advantageous

Job requirements:

1. University graduate (degree in any discipline)
2. Excellent problem-solving ability 
3. Proficient in using Google powered business tools (email, calendar, docs, sheets) and WhatsApp Web/Mobile 
4. Pleasant personality with excellent organization skills
5. Dedicated and willing to work to irregular time schedules
6. Self-motivated, mature and presentable
7. English, Cantonese & Mandarin are required
8. This is a work from office position
9. The candidate would be required to work 5 or 6 days per week depending on the week (including Saturday weekly) and would be required to take their lunch break from their desk on the weekend.  OT is to be expected as part of this role and the typical hours would be 10:00am-7:30pm.
10. The employee will be required to work some public and statutory holidays.
11. Weekend leave will be limited.