Overnight Shift Customer Care Officer $18-20K
Make The Right Call
Posted on 2024-12-06
Not Specified
0 year(s) work experience
$18,000-$20,000/month
Flexible working hours / Medical insurance / Bonus / On-the-job training / Marriage leave / Paternity leave
Job Highlight
Job Description
Job Description
- Handling office tasks, such as create accounts for individual customers in company database system
- Provide timely response to customer general Incoming enquiries, such as status of receipts and information update and retention via chat, phone and email
- Handling managerial and clerical details, including incoming and outcoming faxes
- Researched client history in database system
- Provide constructive feedback for the customer and anticipate the needs in order to ensure positive experience
- Maintain polite and professional communication via phone, e-mail, and mail
Requirements
- DSE / HKCEE or above, with Customer service experience preferable
- Native in Cantonese, Good Command of in English (oral) and Mandarin
- Good PC knowledge, especially typing (Chinese Word Processing)
- Attention to detail and good communication skills
- Desire to be proactive and create a positive experience for others
We offer
- Attractive basic salary with monthly performance bonus
- Flexible working hours
- In-house Gym for employee use
- Comprehensive customer service training
- Marriage leave
- Paternity leave
- Career development
- Medical coverage
- Vibrant and all-inclusive work place
- Equal opportunity Employer
To learn more about Make The Right Call, please visit us People at Make The Right Call or follow our Facebook or Instagram
Apply please email to jimmy.tai@maketherightcall.com
MAKE THE RIGHT CALL is an equal opportunity employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only.As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you.
| Job Function | |
| Work Location | Not Specified |
| Benefits | Flexible working hours / Medical insurance / Bonus / On-the-job training / Marriage leave / Paternity leave |
| Education |
School Certificate / HKDSE
|
| Skills | Customer service / Communication |
| Spoken Language | Fluent Cantonese / Intermediate English / Intermediate Mandarin |
| Employment Type | Full Time |
| Industry | Advertising / Public Relations / Marketing |
About company
Make The Right Call
About Make The Right Call
Make The Right Call is based in Hong Kong with more than 19 years’ experience servicing various industries such as International Publishers, Public Utilities, HK SAR Government Departments, International Non-governmental organizations (NGOs), Fast Moving Consumer Goods (FMCG), Automobiles, Trade Fair Exhibitors, E-Commerce & Lifestyle, it’s also an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer" and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behaviour in the new norm business environment.
Operating 24/7, with a seating capacity of over 330 workstations As a diverse and inclusive organization, we have more than 200 dynamic, energetic, fun and professional team members from all walks of life. Join us at Make The Right Call and learn how you can be a professionally trained Customer Care personnel.
Make The Right Call is based in Hong Kong with more than 19 years’ experience servicing various industries such as International Publishers, Public Utilities, HK SAR Government Departments, International Non-governmental organizations (NGOs), Fast Moving Consumer Goods (FMCG), Automobiles, Trade Fair Exhibitors, E-Commerce & Lifestyle, it’s also an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer" and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behaviour in the new norm business environment.
Operating 24/7, with a seating capacity of over 330 workstations As a diverse and inclusive organization, we have more than 200 dynamic, energetic, fun and professional team members from all walks of life. Join us at Make The Right Call and learn how you can be a professionally trained Customer Care personnel.
