Senior Executive, Customer Service

• To provide one-stop service from enquiry to processing to HNW clients and/or intermediary from all distribution channels, including walk-in, hotline and email, etc. 
• To demonstrate good service practice to CSE.
• Follow up task to ensure enquiries / requests are suitably processed to achieve their satisfaction.
• To work closely with the immediate supervisor / manager and also distributors to ensure service delivery 
• To assist the immediate supervisor / manager to review and update procedure manuals in accordance to the change of business requirements and regulatory compliance
• To support the company projects / initiatives being assigned from time to time

Qualifications

• 2 to 4 years of solid work experience preferably in one or more discipline in life administration on customer service, underwriting or policy administration. 
• With exposure to high net worth / wealth management business is an advantage 
• Fluent in both oral and written English and Chinese.  Mandarin is required.
• Good communication and negotiation skills, with thorough understanding of company products and an ability to explain complex information in customer terms. 
• University graduate preferred 
• Require to pass/already passed IIQE, obtain agent license and fulfil CPD program for providing insurance advice to customers.
• Good service attitude and willing and able to work under pressure

-The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.