Senior Operations Manager

About Us

The V Group is one of the largest owner-developer-operators in Hong Kong specializing in developing and operating a dynamic range of serviced apartments and residences. Our business covers prime areas of Causeway Bay, Wan Chai, Happy Valley, Mid-levels, and West Kowloon.

Job Summary & Responsibilities

• Monitor the overall front-of-house operations and ensure the guest services will be provided in professional manner, including Housekeeping & Security
• Representing the management in handling all guest enquiries, ensuring service excellence
• Management of the front office operations
• Conduct up-selling and cross-selling to maximize group portfolio revenue.
• Conduct and manage viewing & leasing activities at site
• Roster planning, manpower management for frontline operations

Job Requirements

• A degree or diploma in Hotel Management or a real estate discipline
• A minimum of 5 years of guest service experience at the front desk at a supervisory level
• Proficient with MS Office and Guest Service related systems

Benefits:

• 5-day work
• 14-day Annual Leave plus 1 day birthday leave
• Discretionary Bonus
• Meal allowance and attendance bonus
• Medical Insurance