Senior Retail Operation Officer

Responsibilities:

• Oversee and enhance daily retail operations, and monitor performance of the standard operations procedures to maximise sales and productivity, manpower efficiency and deliver quality customer service
• Monitor store performance metrics, analyze sales trends, and implement strategies to drive profitability and customer satisfaction.
• Lead, mentor, and train retail staff, fostering a high-performance culture and ensuring adherence to operational procedures.
• Develop and implement initiatives to enhance the overall customer experience, addressing feedback and resolving issues promptly.
• Present sales, revenue and expenses reports and forecasts to the management team
• Conduct market research and competitor analysis to identify opportunities for growth and innovation within the retail sector.
• Work closely with marketing, merchandising, and supply chain teams to align strategies and optimize retail offerings.
• Assist in setting up new stores and formulate operations plan to ensure successful opening within the required timeline and budget.

Requirements:

• Non-Degree Tertiary or above in Business Administration, Operations Management, or related discipline.
• At least 2 years relevant working experience in retail industry
• Sound knowledge on POS system will be an advantage
• Good in spoken and written English and Cantonese
• Proficiency in MS Office applications including Excel, PowerPoint, Chinese Word Processing;
• Strong communication, organization and time management skills combine with problem solving mindset;
• Advanced analytical skills, strong leadership and decision-making skills
• Able to work under pressure and multi-tasking; Good team player, initiative and independent.

We offer:
Excellent career growth and opportunities to the right candidates; attractive remuneration package including, discretionary bonus, medical insurance, 5-day work, bank holiday and flexible working hours.annual leave 10-15 days, medical insurance, continuous professional training, staff purchase discount, education allowance, marriage leave and compassionate leave etc.

Interested parties, please send CV with current & expected salary (is a must)to us by clicking ‘Apply Now’.

We are an equal opportunities employer. Personal data collected will be used for recruitment purposes only and all personal data of unsuccessful applicants will be destroyed within 6 months.