Service Delivery Specialist (Network)

We are looking for a Service Delivery Specialist to join our client’s fast-growing team.

Responsibilities:

• Responsible to manage the overall network infrastructure to our Managed Services customer
• Responsible for network infrastructure project implementation
• Maintain system documentation and asset inventory management
• Manage and work with vendors to resolve network incidents and problems
• Function as consultant on network and security solutions to provide service delivery
• Develop guidelines/procedures to ensure the operation of network infrastructure meets SLA

Requirements:

• Bachelor/Higher Diploma in Computer Science or related discipline
• At least 3 years relevant experience
• Professional qualification on networking (e.g. CCNA, CCNP) is preferred
• Hands-on experience of Routers/ Switches, Firewall, Wireless Network and other networking equipment (e.g. Load Balancer, WAF, NAC)
• Experience in supporting Cloud networking (AWS, Azure) is an advantage
• Knowledge of service management best practice (e.g. ITIL, ISO20000)
• Good problem-solving skills, including root-cause analysis
• Willing to work under pressure
• Able to work independently and good interpersonal skills to interact with team members
• Ability to handle multiple tasks simultaneously
• Good command of both written and spoken English & Chinese, including Putonghua

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.