Service Operation Manager/ Assistant Service Operation Manager - Maintenance

Reporting to the EI Operations Director, the incumbent will:

• Responsible for lift and escalator maintenance activities within his designated area and manage all resources in line with the policies and standards in order to meet the area and overall business targets.
• Regularly reviewing the financial performance & other performance indicators within his designated area, identify the gaps and take improvement measures as appropriate.
• Work in line with field supervisors to plan and optimize the staffing needs in the designated area, including route organization, manpower, workloads as well as training & development, and supervise the work processes and follow-up on the progress & results.
• Conduct periodic inspections & observations to ensure our fulfillment and maintenance services are up to customer satisfaction.
• Manage the maintenance portfolio and repairs, from the contract offer to the collection of bad debts, and other follow-up actions.
• Establish close relationships with customers to investigate their needs, develop potential business opportunities and foster long term relationships.
• Ensure all the work processes and practices are in compliance with employment legislations, statutory and safety requirements and other related.

Requirements:

• Degree in Building Services / Electrical / Mechanical / Electronic Engineering
• A minimum of 5 years’ experience at a managerial capacity in lift & escalator industry
• Customer & people orientation
• Good leadership skills with strong drive on performance
• Good command of written and spoken English & Chinese

We offer the right candidate 5 days' work, competitive remuneration package and benefits, including annual leave, marriage leave, paternity leave, study leave, medical scheme (with dependents coverage), education subsidy and attractive retirement plan.

Interested parties please send us your detailed resume with current & expected salary by clicking the link.

All information provided by applicants will be used for recruitment related purposes and handled in strict confidence by authorized personnel. The personal data collected will be destroyed after three months.