Retail Coordinator

About us

BE PART OF SOMETHING REAL. AEO operates stores in the United States, Canada and Mexico and ships to approximately 80 countries worldwide through its websites. American Eagle and Aerie merchandise can be found in approximately 30 countries, available at more than 300 internationally licensed locations. Our people come first and we put customers at the center of everything we do. We are inclusive. We are authentic. We are diverse. Our associates are the face of our brands and we believe that our success begins with people.

Qualifications & experience

• Bachelor’s degree required
• 3 to 5 years’ experience in a similar role, preferably in the retail industry
• Frontline experience is an added advantage
• Proficiency in Microsoft Excel, Word and PowerPoint
• Strong command of written and spoken English and Chinese
• Ability to work in a fast-paced and agile environment
• Self-motivated, fast learner, detail-oriented and results-driven with a strong sense of accountability
• Flexible to work in stores as needed based on business requirements

Tasks & responsibilities

• Support the Retail Manager to ensure smooth store operations and in compliance with company standards, policies and procedures.
• Consolidate sales, operations and store activity data to prepare reports for the Retail Manager; provide suggestions for improving store sales and operations.
• Support administrative tasks, including ordering supplies and stationery, renewing service licenses, organizing repair services, managing expenses and so on.
• Assist in store opening, revamps and closures. Partner with vendors and logistics team for timely shipments.
• Coordinate with logistics team and warehouse to ensure accurate shipment checks and records; arrange store-to-store transfers as needed.
• Manage stores’ workload planning calendar and communication channels; ensure effective feedback between Head Office and store teams.
• Prepare and review monthly rosters for store teams to ensure smooth operations according to the business needs.
• Conduct regular store visits to support implementing best practices to optimize operational efficiency.
• Handle customer inquiries and complaints promptly.
• Support marketing and promotion programs, including tracker management and CRM programs.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/similar posts within the Group/Company.