Convergint (Hong Kong) Limited
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Service Engineer
Convergint (Hong Kong) Limited (Kwun Tong)
3 days ago
Account Manager (Electronic Security)
Convergint (Hong Kong) Limited (Kwun Tong)
2024-11-14
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Service Engineer


Kwun Tong
0 year(s) work experience

Job Description

Convergint is looking for an enthusiastic, results-driven, and customer service-oriented Service Engineer to join our team. A Service Engineer is responsible for security system and maintenance according to Convergint’s standards to ensure minimum system downtime and a high level of customer satisfaction.

Responsibilities:

  • Work with the customer service representative to quickly and efficiently solve customers’ security system issues
  • Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations, and systems training
  • Increase customer satisfaction and maintain long-term relationships with customers
  • Ensure quality of Convergint services by strictly following company standards and policies to deliver a prompt and efficient response to all service requests in the region
  • Handle daily troubleshooting and follow up on all open technical issues until the problem is resolved
  • Take over all service issues from the project team after the external handover is complete

Requirements: 

  • Diploma/Certificate or Degree holder in Electronic Engineering, Electrical Engineering, or relevant discipline
  • With relevant experience in the security industry with knowledge of access control, video surveillance, and alarm systems is considered a plus
  • IT knowledge in hardware, network and databases
  • Ability to work under pressure
  • Strong analytical skills and problem-solving ability
  • Strong self-learning ability and able to work independently
  • Customer-oriented
  • Willing to work overtime which will be entitled to OT pay
  • Immediately Available Preferred.

Benefits:

  • Annual Leave
  • Birthday Leave
  • Training
  • Group Medical Insurance

Attractive compensation and benefits packages will be offered to the right candidate.

Interested parties, please click"Apply Now" & send your application together with a full resume and expected salary to us.
 

 All information received will be kept in strict confidential and only for employment-related purpose.


Job Function
Work Location Kwun Tong

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Convergint (Hong Kong) Limited