Assistant Customer Service Manager 客戶服務副經理
Job Highlight
- 5-Day work; 09:00 - 18:00; Bank holidays
- Annual bonus
- Willingness and ability to lead a team
Job Description
Job Description 工作範圍
- Deliver professional customer services through handling Inbound and Outbound calls
- 提供專業客戶電話服務 (接聽及打出)
- Supervise a customer services & telemarketing team
- 管理客戶服務及電話行銷團隊
- Proactively provide feedback to management level on improving customer service & telemarketing level
- 主動向管理層提出建議, 以提升客戶服務及電話行銷質素
- Answer inquiries and handle complaints from customers
- 回應客戶問題以及解決投訴
- Deliver upon quantitative and qualitative key performance indicators, in line with business strategies and regulatory requirements
- 配合業務方向及所有監控和服務規定，實現效目標和發展
- Monitor and analyze key performance indicators (KPIs) related to customer service and sales, such as call quality, sales revenue, hit rate, and call time.
- 監控和分析與客戶服務和銷售相關的關鍵績效指標(KPI)，例如通話品質、銷售收入、成功率及通話時間
Requirements 入職要求
- At least 5 years of working experience at the managerial level in the customer services industry
- 最少5年銷售或客戶服務的管理級經驗
- Good command of spoken English, Cantonese, and Putonghua
- 良好英文, 粵語及普通話
- Proficient in PC Skills including MS Word, Excel, and Chinese Word processing (MUST)
- 熟悉電腦操作(MS Word, Excel)及必須懂得中文輸入法 (倉頡 / 速成)
- Strong interpersonal and communication skills
- 良好人際關係及溝通能力
- Immediate availability is preferred
- 可立即上班優先考慮
Work Location: Montery Plaza, Kwun Tong
工作地點：觀塘萬泰利廣場
Working hours: Monday to Friday 09:00-18:00
工作時間：星期一至五，09:00-18:00
Benefit: Bank Holidays, Annual Leave, Year-end Bonus
福利：銀行假期，有薪年假，年終奬金
Interested parties, please send detailed resume stating current and expected salary to [Apply Now] (Please quote the reference no. )
有意者請連同個人履歷及要求待遇電郵至[Apply Now]，查詢有關詳情或申請預約面試。 (請附上參考編號)
(Data collected will be used for recruitment purpose only)
| Job Function | |
| Work Location | Kwun Tong |
| Benefits | Five-day work week / Bonus |
| Education |
Non-Degree Tertiary
|
| Skills | Communication / Microsoft Word / Microsoft Excel |
| Spoken Language | Intermediate Cantonese / Intermediate English / Intermediate Mandarin |
| Employment Type | Full Time |
| Industry | Property Development |
Hanberg Limited is a business partner of Caltex Hong Kong. We focus on promoting Caltex Star card and Cash card to all cars owners and drivers. We have been established in Hong Kong for over ten years and is always one of the key players in the industry. To cope with business growth and diversification, we are now seeking for capable candidates for the position.
恆堡有限公司為加德士香港區之油咭代理，主要為私家車及貨車提供油咭服務。恆堡已在香港成立了十多年，在行內佔有重要位置。為配合公司業務增長和多樣化，現誠邀具備專業資格及經驗之人士加入。